Job Description

The Resident Care Manager (RCM) embodies the Mission, Vision, and Values of the organization in every interaction with staff, patients, residents, and families. Central to this role is the commitment to resident-centered care, working collaboratively to identify individualized care goals, align resources effectively, and foster strong partnerships among residents, families, and the care team. In close collaboration with the Clinical Nurse Educator, and other site leadership, the RCM provides coaching, mentoring, and clinical support to staff, particularly around complex clinical decision-making. The RCM holds a direct supervisory responsibility for unionized staff within their unit(s) or departments, managing performance discussions and initiating disciplinary actions when necessary. The role is pivotal in supporting both unit-level and organizational change, encouraging open dialogue among staff, and addressing issues that impact unit operations. The RCM leads or actively participates in setting program performance expectations, defining unit-specific goals, and developing clinical standards. They ensure compliance with established clinical guidelines and organizational policies. The RCM also liaises regularly with other hospital units and departments to resolve operational challenges, promote teamwork, boost staff morale, and maintain open, transparent communication. Responsibilities include overseeing recruitment, managing staff abilities, addressing attendance concerns, conducting annual performance appraisals, and working professionally and collaboratively with union representatives. This position is non-unionized.


Classification: Resident Care Manager Union: COV OUT OF SCOPE Unit and Program: St Michael's Health Centre Primary Location: St. Michael's Health Centre Location Details: As Per Location Employee Class: Regular Full Time FTE: 1.00 Posting End Date: 08-AUG-2025 Date Available: 02-SEP-2025 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Hourly Salary: $43.85 Maximum Hourly Salary: $65.78 Vehicle Requirement: Not Applicable

Required Qualifications:

Baccalaureate degree in Nursing or a related health discipline is required. Equivalent combinations of education and relevant experience will also be considered. Active registration with the College of Registered Nurses of Alberta. Certification in Basic Life Support (Level 3) from the Heart and Stroke Foundation.

Additional Required Qualifications:

Minimum of three years of nursing experience, including previous charge nurse or leadership responsibilities.

Preferred Qualifications:

Two years' management or supervisory experience preferred. Strong critical thinking, problem-solving, and objective decision-making skills. Proven ability to perform in fast-paced, high-stress environments. Excellent interpersonal and communication skills, with leadership and teamwork capabilities. Exceptional organizational and conflict resolution skills. Commitment to safe, effective, and ethical patient care and work practices. Commitment to Covenant Health Mission and Values.