Job Description

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title: Residence Services Assistant

Status: FT Support

Hours: 37.5 hours per week (4:00 PM \xe2\x80\x93 12:00 AM)

Faculty/Department: Campus Services - Residence

Campus: North Campus

Pay band Range: FT Support B (Min) $22.67 - (Max) $26.33

What you will do:

Under the guidance of the Senior Administrator, Front Desk Operations, the Residence Services Assistant supports the operation of Front Desk services for students during the academic year and conference services during the summer months. The Residence Services Assistant maintains up-to-date student and guest information using appropriate software applications; acts as the main information resource for students, guests, conference guests, and contractors; and directs calls, visitors, and contractors to the right place or staff person. Effective ongoing communication with the conference team, residence administrative staff, residence assistants, and maintenance and housekeeping staff is essential in ensuring guest and student/guest service standards are met. This position signs in contractors and guests, ensures residents show their residence card upon entry, and distributes mail. During mandatory staff training, hours may vary.

Hours of Work: 37.5 hours per week (Academic Year: Tuesday to Saturday, 4:00 pm - 12:00am; Summer Conference Season: Hours may be adjusted to accommodate operational needs; During mandatory training period: Hours will be adjusted)

Qualifications

What you bring to the role:

Education

• The successful candidate will possess a one-year certificate or equivalent in Public Relations or Hospitality

Experience

• 2 years of hotel, front desk, or residence experience preferred.

Skills

• The preferred candidate will have the ability to demonstrate the following: excellent interpersonal, listening, and customer service skills; the ability to work well under pressure while demonstrating confidence and good judgment including the ability to respond appropriately during an emergency or when dealing with difficult people or situations; demonstrated ability to undertake tasks and duties according to procedures and standard processes; computer literacy with knowledge of e-mail software and Microsoft Office Suite; consistent attention to detail; demonstrated organizational skills and the ability to handle multiple tasks.

What\xe2\x80\x99s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.
• Diverse, hard-working, committed team of people who care about each other.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks

• Highly supportive work culture

At Humber College we don\xe2\x80\x99t just accept difference \xe2\x80\x94 we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we\xe2\x80\x99re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion or the Office of Student Conduct at

Humber