Job Description

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Please see Special Instructions for more details.

Lethbridge College is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact . Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.

Posting Details

Position Information

Job Title Residence Operations Coordinator
Appointment Type Full-time Continuing
Position Dates Full-Time Continuing
Hours per week/FTE 35
About the Position

Residence Life creates an engaging, and holistic student experience that focuses on lifelong success as a result of the connections to Residence and the Student Life community at Lethbridge College. We do this by delivering exceptional service and promoting a safe, inclusive, and engaging campus community. Our work is guided by evaluating student needs and our commitment to continuous improvement.

This position is responsible for all operational services at Lethbridge College\'s Residence which houses 549 students in 247 units during the academic year. During the Spring and Summer months, Residence Life operates as a hotel providing short-term conferencing and long-term rentals. Working closely with the Cleaning Supervisor and the Residence Maintenance team to evaluate and recommend improvements and renovation needs, as well as ongoing replacement planning for furnishings and other items.

Residence Life operations oversee the collection of \'move in\' and \'move out\' inspection documentation. In addition to this, any damage that occurs during a rental period is assessed and billed to those responsible. It is this person who may be required to investigate the causes and suggest solutions to reduce similar situations later. Monitoring the condition of our units and contents is integral to the planning work required. Overseeing key control and work order submissions, this person must focus on the safety of residents and our facilities in all interactions and recommendations. Billing requirements for move out can be demanding, as some units fall under RTA for a quick turnaround time in refunding deposits.

This position is also responsible for reviewing and following up with rent reports and Residence rent deferments on an ongoing and monthly basis to ensure that payments are made on time. This requires one to one meetings with students to determine what is acceptable and manageable related to Lethbridge College and Residence policies and operating procedures, as well as recommending disciplinary action for non-payment of rent.

Record keeping for access control of keys and electronic fobs must be kept up to date with many changes throughout the year. Utilizing the Adirondack Suite- THD to keep electronic records of billing history, unit condition reports, tracking emails, reviewing reports, etc., is integral to Residence operations. The work order system Fiix is also overseen by this position. Utilizing this system to increase our ability for tracking work completed and setting up task lists for specific time of year work to be completed will be a focus.

Partnerships with Facilities Maintenance are essential for summer renewal work and planning. Regular meetings are scheduled to keep communication lines open and advocate for Residence needs. As the prime contact between residents and maintenance requests, this position is responsible for providing excellent communication, customer service, as well as attention to processes and requirements in a post-secondary housing market.

Position Details

• Communications- lead discussions on priorities for Residence building planning with Facilities, Maintenance & Housekeeping teams, students, and contractors.
• Planning/ Purchasing - Evaluate Residence needs with the help of move in Unit Condition reports, FIIX work order reports, and student feedback in order to monitor and update replacement/ planning document. Purchase inventory and stock, creating requisitions and purchase orders.
• Operational needs- Key control, pest control, and other overseeing contractors - tracking, monitoring, and evaluating work.
• Report building & review -insurance requirement reporting, occupancy stats, application numbers, THD student reports.
• Publications for residents creation of memos in regards to grounds, cleaning plans, cleaning guides, billing costs lists, troubleshooting guides, maintenance guide, entering units forms, re-keying forms, while you were out forms, handbook, etc.
• Emergency response -to a variety of potential incidents with buildings or people.

Required Qualifications

• University Degree in Social Sciences, Humanities, Business or other related field; combination of education and experience may be considered
• Excellent interpersonal skills and the ability to develop and foster relationships
• Exceptional organizational skills
• Strong written and oral communication skills
• Demonstrated proficiency in the use of Microsoft Office; ability to learn and operate residence software

Preferred Qualifications

• A minimum 2 year college program with relevant experience will be considered
• Experience within a post secondary environment

Salary AUPE Class Level 9 Step 1 $49,180.45 per annum.
Working Here

Land Acknowledgement

Located on the traditional lands of the Blackfoot Confederacy, Lethbridge College is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.

Lethbridge College is proud to be an equal opportunity employer committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.

Equity, Diversity and Inclusion

At Lethbridge College, we know we all benefit when the rich diversity of our campus community is fully represented, and all students and employees are included. We are committed to identifying and overcoming systemic barriers that impede individuals from underrepresented groups. We are ready to work together to ensure Lethbridge College is a place where all individuals feel valued for their unique perspectives, skills, and contributions and are afforded equal opportunities to participate in learning, research, and innovation.

Why choose Lethbridge and Lethbridge College

Lethbridge College is learner-focused, with an emphasis on experiential and flexible learning experiences and work-integrated learning.

We have a strong connection to our community and the land. We also promote a work environment that supports professional development and employee wellness, including flexible work arrangements and schedules that allow for work-life balance. In addition, we prioritize equity, diversity, and inclusion across all areas of our campus community.

Lethbridge advantages

Lethbridge offers a relatively low cost of living, with mild winters and sun-filled summers. Outdoor adventures await you in the city\'s vast park systems and river valley, and we\'re located just an hour and 20 minutes from the mountains. Enjoy the advantages of small-city life while accessing the amenities of a larger city, including arts and culture, sport and recreational facilities, and year-round family-friendly events.

Posting Detail Information

Posting Number P23-00494
Open Date 05/30/2023
Close Date 06/09/2023
Open Until Filled No
Special Instructions to Applicants

Lethbridge College is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact . Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents * Cover Letter

• Resume

Optional Documents * Letter of Recommendation

Lethbridge College