Job Description

Allow me to introduce myself and our company. I am Shannon McGuey, General Manager of Imperial Suites. We're a proud company with over 30 years of experience, founded by my father, George. Built on a strong foundation of ethics, honesty, care, and dedication, we've created a loving, supportive and tight-knit team culture - with a strong emphasis on Team! We uplift each other through the highs and the lows.

Are you fueled by passion? Do you thrive on connecting with new people and enjoy the satisfaction of helping others? The world of Corporate Housing and hospitality is unique, dynamic and can be fast paced at times. It's a space where creativity is welcomed, and thinking outside the box is a daily norm. You'll be part of a long-term journey with growth and meaningful work. While the industry keeps us on our toes, the office environment is quiet - we do not have public walk ins or a front desk.

Who we are looking for:

Reservations Guru

Responsibilities:

-Become a corporate housing expert, offering tailored, well-presented options to meet clients' needs

-Manage the reservation process from inquiry to booking, including rate & space optimization

-Communicate with potential clients to convert leads into bookings

-Build and maintain long term client relationships through consistent communication and excellent service

-Provide support to guests during their stay

-Coordinate guest communications including pre-arrival, check-ins and departures

-Meet & greets, suite tours and visits (including afterhours & on call rotation - accumulates flex time)

-Maintain a positive, upbeat and caring attitude always

-Ensure client confidentiality and protect sensitive information

-Contribute wherever needed - we're a team first environment

Education / Experience -

High school diploma; post-secondary education or certificate in hospitality or sales is an asset. Previous experience in reservations preferred.

Skills

- Customer service mindset, ability to resolve issues effectively, excellent communication skills, strong organization, attention to detail & time management, general math skills

Personal characteristics

- Punctual, reliable, professional, positive attitude, energetic spirit, self-motivation, ability to take initiative, team oriented, independence.

Hours:

Monday to Friday, 9:00 AM to 5:00 PM with participation in the on-call rotation

Lunch:

Paid 30-minute lunch break

Perks:

Health & dental after 3 months (employer portion) / Flex Time / Bonus / After 1 year: Wellness days & RRSP matching, 2 weeks vacation

DRIVING & VEHCILE REQUIRED

Job Type: Full-time

Pay: $58,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Mileage reimbursement RRSP match Vision care Wellness program
Schedule:

Monday to Friday On call Weekends as needed
Work Location: In person