Job Description

Seeking a dynamic Sales & Reservation Agent, who will be responsible for:

Process all reservation requests, changes, and cancellations received by phone, or mail. Driving sales, developing revenue stream opportunities Implementing and monitoring company policies and procedures Managing supplier and industry relations, including OTA's. This role is instrumental in maximizing efficiencies and overall profitability, contributing to the organization's continued success and commitment to delivering exceptional guest experiences. Demonstrate Administrative accuracy and compliance with CRM usage, weekly reports and file management.
What you Bring to the Organization

A minimum of 3 years demonstrated Customer Service within the tourism industry. A minimum of 2 years working experience in Reservations Department Exceptional customer service skills and a positive, can-do attitude Excellent communication skills, including public speaking competence and professional
presentation skills.

Conflict resolution abilities Working knowledge of Toronto's Tourism Industry Ability to multitask while maintaining a high attention to detail. Demonstrated capacity to perform effectively both autonomously and collaboratively within a team environment Ability to work onsite Wednesday-Sunday ( Mandatory )
What you can expect:

Toronto Heli Tours is a well-established tourism operator with over 20 years of experience providing one of the best aerial tour experiences in Toronto. Our small, dedicated team consistently delivers exceptional guest service year-round and takes pride in creating memorable experiences for every visitor.

Based on experience, the annualized salary for this role is $50-$60K, with benefits available after a 3-month probation period.

Toronto Heli Tours is an equal-opportunity employer. While every applicant's interest is

values, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Application question(s):

How many years of Reservations Agent experience do you have?
Experience:

Customer service: 5 years (required) Hospitality: 2 years (required)
Work Location: In person