Job Description

COMPANY OVERVIEW

Welcome! Banff Park Lodge Collection operates

3 hotel properties

- Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate

2 restaurants

- La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

INCLUSION COMMITMENT

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

If you need support of any kind

-- such as communication support, accessibility accommodations, or other assistance -- we're happy to consider all requests. Please email

hradmin@banffparklodge.com

with the subject "APPLICANT ASSISTANCE REQUEST".

We thank all candidates for their application.

THE ROLE

Thank you for your interest in joining our team as

Reservations Agent

.

Employee Incentives (subject to change):

Staff accommodation

ranging from $8.00 - $22.00 per day (based on availability),

Staff rates and friends and family rates

at our hotels and restaurants, Frequently held

staff events and involvement opportunities

,

Staff Cafeteria

serving discounted meals for lunch and dinner daily,

Health benefits

available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage, Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,

Employee Assistant Program

, providing free professional counselling sessions,

Free Canoe Rentals

at Banff Canoe Club in the summer,

Ski pass discounts

and subsidy program available in the winter, Use of

hotel pool and gym

facility (restrictions apply),

Employee Referral Program

, And more!

Duties include (but are not limited to):

Answer phone calls and operate switchboard, Make, modify, or cancel room reservations, Check online availability and rates, Ensure PCI compliance and follow online security standards, Price match online quotes, Process digital credit card authorizations and payments, Prepare reports, Provide information on hotel facilities and services, Assist guests with special requests, Provide information on the town of Banff, restaurants, and Banff National Park, Clerical duties, And other projects as required.

Our ideal candidate:

Excels in customer service and works with minimal supervision, Has good problem-solving skills on their own but isn't afraid to ask for help, Can work independently and as part of a team, Can make quick decisions and is willing to make and learn from mistakes, Wants to grow and develop themselves and is excited about furthering their career, Possesses keen attention to detail, Has proficiency in Microsoft Office and Outlook, Has fluency in English and professional communication skills.
Job Types: Full-time, Permanent

Pay: $17.75-$19.50 per hour

Benefits:

Company events Dental care Extended health care Life insurance Vision care Wellness program
Application question(s):

When is your available start date? How long do you plan to stay in Banff? Please state your pronoun (optional). Do you require staff accommodation? Do you require assistance during the application process, such as help with interviews, forms, communication, or other? If so, please send an email to hradmin@banffparklodge.com with the subject "APPLICATION ASSISTANCE REQUEST" to request assistance OR indicate Not Applicable (N/A).
Experience:

customer service: 1 year (preferred)
Work Location: In person