Job Description

Hotel Grand Pacific is seeking a hospitality enthusiast to join our Reservations team on a permanent basis and provide excellent service to prospective and repeat guests. Proudly affiliated with Preferred Hotels & Resorts, Hotel Grand Pacific is located on Victoria's beautiful inner harbour, on the traditional territories of the Lekwungen Peoples.





The Agent will work up to 40 hours per week. Shift times are 8 hours and will vary between mornings and evenings.





If you have sales or customer service experience within the hotel or tourism industry, love working in teams, and are confident with computers, we encourage you to apply.

Duties:

Efficiently handle all incoming calls while following Hotel security protocols Respond to guest email inquiries in a professional and timely manner Create guest reservations and ensure booking preferences are met Maximize hotel occupancy and average daily rate using effective sales skills Exceed guest expectations and minimize inconveniences through delivery of exceptional service

What We're Looking for:

1 year of reservations/sales experience within the hotel or tourism industry Advanced proficiency in Microsoft Office (Word, Outlook, and Excel) Professional & pleasant phone manner and excellent written communication skills Dependable team player with a positive attitude and great work ethic Typing speed of 50 wpm Comfortable dealing with a high call volume Knowledge of Opera PMS preferred Able to work up to 40 hours per week, on a variety of days including weekends

Why Choose Us?

A professional and supportive work environment with a high regard for employee safety and continued development Onsite parking Subsidized staff meal program Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program) A matching Defined Contribution Pension Plan after 1 year Discounts in our Courtyard Cafe and Fathom Restaurant Discounted membership for Victoria Athletic Club Discounted room rate for family & friends Other industry discounts Treat days and social events Employee referral and recognition program We are an equal opportunities employer and value diversity in our team We are Biosphere Certified and committed to developing positive environmental initiatives.

Pay rate: $23.28 - $26.45

We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada




Hotel Grand Pacific is committed to creating an inclusive and accessible interview process. Any applicants that will require accommodations during the screening process are encouraged to contact 250 380-4490 to discuss their needs.