Job Description

Job Summary

To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments.

Role and Responsibilities

Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing vouchers if needed. Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments. Create new reservations, modify and cancel existing reservations -process email reservation requests. Correspond with guests via phone, fax and email. Update and compile reservation and revenue related reports. Audit future reservations from all internal and external sources. Ensure proper selling techniques and strategies are utilized to maximize room revenue. Inform the Revenue Manager of any obvious market trends, keep abreast with the selling of room's inventories on various extranets and be able to participate in yield meetings when necessary. Be conversant with the property's room types, and different sale packages to inform guests calling in to make reservations. Training all associates on reservations functions. Assistance may be required by other departments and other duties as may be assigned by the Director of Front Office, Director of OPS/or General Manager.

Qualifications

Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus. Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner. The Group Coordination will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self motivated and very detail oriented. This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs - Opera. Flexible shift availability including evenings, weekends and holidays.

Hotel X recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.