Job Description

Poste : Repr\xc3\xa9sentant du recouvrement des soins financiers
Position: Financial Care Recovery Representative Il s\'agit d\'un poste en anglais. Les candidats doivent parler couramment l\'anglais.
This is a English Speaking Role. Must be fluent in English. Lieu : Sur place au 35 rue de Port-Royal E, 2\xc3\xa8me \xc3\xa9tage, Montr\xc3\xa9al, QC H3L 3T1, Canada
Location: Onsite at 35 rue de Port-Royal E, 2nd floor, Montreal, QC H3L 3T1, Canada Conditions : Temps plein uniquement (40+ heures) ; sur place
Conditions: Full-time Only (40+ hrs); Onsite R\xc3\xa9mun\xc3\xa9ration : 18 CAD de l\'heure ; apr\xc3\xa8s 90 jours d\'emploi, augmentation \xc3\xa0 19 CAD de l\'heure. Admissible \xc3\xa0 des primes apr\xc3\xa8s la formation Pay: $18 CAD per hour; after 90 days of employment, increase to $19 CAD per hour. Eligible for bonuses after training
\xc2\xa0 Chez Alorica, nous red\xc3\xa9finissons ce que signifie \xc3\xaatre un leader mondial du service \xc3\xa0 la client\xc3\xa8le et de l\'exp\xc3\xa9rience, une interaction \xc3\xa0 la fois. Avec Alorica-at-home et des sites dans 18 pays \xc3\xa0 travers le monde, nous offrons des opportunit\xc3\xa9s de carri\xc3\xa8re illimit\xc3\xa9es, allant du service \xc3\xa0 la client\xc3\xa8le, de la formation et de l\'assistance technique \xc3\xa0 la gestion, au recrutement et plus encore. Et nous sommes fiers de dire que plus de 70 % de nos dirigeants sont promus \xc3\xa0 l\'interne ! At Alorica, we\'re redefining what it means to be a global leader in customer service and experience, one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer unlimited career opportunities, from customer service, training and technical support to management, recruitment and more. And we\'re proud to say that over 70% of our managers are promoted from within! Mais ce n\'est pas tout... nous offrons \xc3\xa9galement une gamme compl\xc3\xa8te d\'avantages pour aider nos employ\xc3\xa9s \xc3\xa0 atteindre un bien-\xc3\xaatre financier, \xc3\xa9motionnel, mental et physique, y compris en soutenant leurs propres communaut\xc3\xa9s par le biais de Making Lives Better with Alorica (MLBA). MLBA est notre organisation caritative interne, prim\xc3\xa9e et \xc3\xa0 but non lucratif, qui se concentre sur l\'autonomisation des personnes par le biais d\'un travail ax\xc3\xa9 sur la mission. But that\'s not all... we also offer a full range of benefits to help our employees achieve financial, emotional, mental and physical well-being, including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our in-house, award-winning, not-for-profit charity focused on empowering people through mission-driven work. En tant que membre de l\'\xc3\xa9quipe Alorica, vous aiderez nos clients en r\xc3\xa9pondant \xc3\xa0 leurs pr\xc3\xa9occupations, en leur fournissant une assistance et en r\xc3\xa9solvant les probl\xc3\xa8mes. As a member of the Alorica team, you\'ll help our customers by addressing their concerns, providing assistance and resolving problems. Responsabilit\xc3\xa9s et fonctions/\xc2\xa0Responsibilities and duties

• Aider les clients \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes qu\'ils rencontrent lors de l\'utilisation du produit et/ou du service/ Help customers solve problems they encounter when using the product and/or service.
• documenter les informations relatives aux appels \xc3\xa0 des fins d\'audit et d\'\xc3\xa9tablissement de rapports/ document call information for auditing and reporting purposes
• Maintenir et mettre \xc3\xa0 jour les informations sur les clients si necessaire/ Maintain and update customer information as required
• vendre aux clients actuels des services nouveaux ou am\xc3\xa9lior\xc3\xa9s/ sell new or improved services to existing customers
• Appels sortants et correspondance occasionnelle par courrier \xc3\xa9lectronique/ Outgoing calls and occasional e-mail correspondence
• Recouvrements sur comptes en souffrance (recouvrements soft)/ Recoveries on overdue accounts (soft recoveries)

Exigences/ Requirements

• Dipl\xc3\xb4me de fin d\'\xc3\xa9tudes secondaires ou GED/ High school diploma or GED
• Exp\xc3\xa9rience du service \xc3\xa0 la client\xc3\xa8le est un plus/ Experience in customer service is a plus
• Solides comp\xc3\xa9tences en mati\xc3\xa8re de navigation informatique/ Solid computer navigation skills
• connaissance des applications Microsoft Office (Word, Excel)/ knowledge of Microsoft Office applications (Word, Excel)
• Excellentes aptitudes \xc3\xa0 la communication orale et \xc3\xa9crite/ Excellent oral and written communication skills
• Capacit\xc3\xa9s exceptionnelles d\'\xc3\xa9coute et de comprehension/ Exceptional listening and comprehension skills
• Professionnel et Courtois/ Professional and courteous
• Orient\xc3\xa9 vers le client/ Customer-oriented
• Une forte personnalit\xc3\xa9 est indispensable/ A strong personality is a must
• Doit avoir de bonnes comp\xc3\xa9tences en n\xc3\xa9gociation et \xc3\xaatre une personne ax\xc3\xa9e sur les objectifs/ Must have good negotiation skills and be goal-oriented

Environnement de travail/\xc2\xa0Working environment

• Travail r\xc3\xa9gulier dans un environnement de centre d\'appel climatis\xc3\xa9/ Regular work in an air-conditioned call center environment.
• Utilisation permanente des syst\xc3\xa8mes t\xc3\xa9l\xc3\xa9phoniques et informatiques/ Permanent use of telephone and computer systems

Exigences physiques/\xc2\xa0Physical requirements

• Travail en permanence de fa\xc3\xa7on s\xc3\xa9dentaire/ Permanent sedentary work

Avantages/\xc2\xa0Benefits

• Couverture des soins de sant\xc3\xa9, des soins dentaires et des soins de la vue/ Health, dental and vision care coverage
• PTO (CONG\xc3\x89 DE MALADIE)/ PTO (SICK LEAVE)
• Cong\xc3\xa9s pay\xc3\xa9s et cong\xc3\xa9s de maladie/ Paid leave and sick leave
• Plan de retraite/ Retirement Plan
• Formation r\xc3\xa9mun\xc3\xa9r\xc3\xa9e/ Paid training
• Programme d\'aide aux employ\xc3\xa9s/ Employee Assistance Program

Prochaines \xc3\xa9tapes/\xc2\xa0Next steps

1. Introduire une demande/ Submit a request
2. Compl\xc3\xa9tez votre \xc3\xa9valuation en ligne, le cas \xc3\xa9ch\xc3\xa9ant/ Complete your online assessment, if applicable
3. Notre \xc3\xa9quipe examinera votre demande/ our team will review your request
4. Si votre candidature est retenue, notre \xc3\xa9quipe vous contactera directement/ If your application is successful, our team will contact you directly.

CLAUSE DE NON-RESPONSABILIT\xc3\x89: Les informations figurant dans la pr\xc3\xa9sente description ont \xc3\xa9t\xc3\xa9 con\xc3\xa7ues pour indiquer la nature g\xc3\xa9n\xc3\xa9rale et le niveau du travail effectu\xc3\xa9 par les employ\xc3\xa9s de cette classification. \xc2\xa0DISCLAIMER: The information contained in this description is intended to indicate the general nature and level of work performed by employees in this classification. Alorica est un employeur qui souscrit au principe de l\'\xc3\xa9galit\xc3\xa9 des chances. Tous les candidats qualifi\xc3\xa9s seront pris en consid\xc3\xa9ration pour un emploi sans distinction de race, de couleur, de religion, de sexe, d\'orientation sexuelle, d\'identit\xc3\xa9 de genre, d\'origine nationale ou de statut d\'ancien combattant prot\xc3\xa9g\xc3\xa9, et ne feront l\'objet d\'aucune discrimination fond\xc3\xa9e sur un handicap. Alorica is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status, and will not be discriminated against on the basis of disability.