Job Description

Representant des services techniques - Timmins & Val-d'Or

Castolin Eutectic est un fournisseur mondial de solutions de gestion de l'usure, qui contribue a prolonger la duree de vie des equipements industriels grace a des technologies de protection de surface innovantes. Depuis plus de 100 ans, Castolin Eutectic est a l'avant-garde dans la fourniture de produits et solutions a valeur ajoutee pour lutter contre l'usure et l'abrasion dans divers secteurs. Nos specialistes en gestion de l'usure proposent des solutions techniques avancees pour repondre aux exigences en constante evolution de l'industrie lourde.

Opportunite!

Nous avons une opportunite pour un

Representant des services techniques

Vous souhaitez evoluer dans un environnement de travail entrepreneurial avec des technologies de protection industrielle de pointe? Vous avez le desir de decouvrir les besoins du marche et d'y repondre avec des solutions adaptees?

Responsabilite principale

Le Representant des services techniques est un membre cle de l'unite d'affaires Services d'usure de Castolin Eutectic. Il est responsable de fournir des solutions completes de gestion de l'usure aux clients finaux au sein de comptes cles cibles dans l'industrie miniere. Ce role vise a tirer parti des technologies et services avances de Castolin Eutectic pour developper et etendre le marche des produits et solutions resistants a l'usure dans la region de la ceinture aurifere de l'Abitibi.

Responsabilites

Developpement du marche

:

+ Stimuler la croissance des services d'usure de Castolin Eutectic, y compris les produits CDP wearplate, CastoChrome, Castodur, LaserClad, ainsi que d'autres produits et services complementaires.
+ Cibler des comptes cles dans les industries minieres, de la construction et de la fabrication.

Collaboration strategique

:

+ Travailler en etroite collaboration avec l'equipe des services, les chefs de produits et le marketing pour identifier les opportunites du marche.
+ Fournir un soutien technique et applicatif.
+ Developper des strategies conjointes pour penetrer le marche.

Engagement client :

+ Etablir et entretenir des relations solides avec les comptes cles, y compris les utilisateurs finaux dans les secteurs miniers, de la construction et autres industries lourdes.
+ Comprendre leurs besoins et proposer des solutions adaptees.

Developpement commercial

:

+ Identifier de nouveaux prospects et evaluer les besoins des clients existants correspondant aux capacites de l'entreprise.
+ Developper des strategies et des messages pour l'acquisition de nouveaux clients et l'expansion des clients existants.

Gestion du pipeline d'opportunites

:

+ Maintenir un pipeline d'opportunites a jour dans Dynamics CRM.

Support technique

:

+ Fournir un soutien technique, de conception et de produits aux clients.
+ Repondre aux questions liees a l'usure et assister dans la preparation des propositions et des devis.

Veille concurrentielle :

+ Surveiller les activites des concurrents et les strategies de prix.
+ Fournir des informations en temps opportun pour soutenir les decisions strategiques.

Planification commerciale

:

+ Developper et mettre en oeuvre des objectifs, des strategies et des plans d'affaires.

Collaboration interregionale :

+ Maintenir le contact avec d'autres regions pour partager les meilleures pratiques.
+ Favoriser l'amelioration continue des approches techniques et commerciales.

Responsabilite des performances

:

+ Assurer la realisation des objectifs de volume de ventes, de revenus et d'amelioration des marges brutes pour les solutions et services Anti - usure.

Administration

Contribuer au developpement d'un plan strategique de croissance des services pour faire progresser la vision, la mission et les objectifs de l'organisation, tout en generant des revenus et de la rentabilite. Identifier et communiquer efficacement les problemes commerciaux critiques. Representer l'entreprise lors d'evenements marketing, salons professionnels, conferences et ateliers de formation. Maintenir la documentation a jour dans CRM et soumettre des rapports de depenses hebdomadaires. Effectuer d'autres taches selon les besoins.

Exigences en matiere d'education et d'experience

Diplome d'ingenieur en materiaux ou mecanique. 5 a 10 ans d'experience en vente industrielle, idealement dans le domaine des services d'usure. Solide comprehension des solutions de gestion de l'usure dans l'industrie lourde.

Competences et aptitudes

Expertise technique : Connaissance de base de la soudure de maintenance et de reparation. Aptitudes en vente : Mentalite de chasseur avec experience en prospection a froid. Connaissance du marche : Comprehension de base des clients cles et de leur position dans l'industrie. Aptitude mecanique : Capacite a interpreter des dessins techniques. Maitrise informatique : Competence avec Microsoft Office. Communication : Excellentes competences en communication consultative. Autonomie : Motivation personnelle avec une forte gestion du temps. Sens de l'organisation : Souci du detail et excellentes competences en gestion du temps.

Exigences physiques

Capacite a voyager jusqu'a 60 %.

Autres taches

Ce descriptif de poste ne couvre pas toutes les activites, responsabilites ou taches requises pour cet emploi. Celles-ci peuvent evoluer a tout moment, avec ou sans preavis.

Ce que nous offrons

Remuneration competitive : Salaire de base + commission + primes de performance. Avantages sociaux complets :

+ Couverture medicale et dentaire
+ Assurance invalidite de courte et longue duree
+ Assurance vie
Compte de depenses de sante (HSA) Programme d'aide aux employes (PAE) Services de telemedecine Regime de retraite avec contributions de l'employeur

Le candidat doit resider pres de Timmins ou Val-d'Or ou a une distance raisonnable et detenir un permis de travail canadien valide.

~~~~~~~~~~~~~~~~~~~~~~~

Technical Services Representative Timmins & Val D'Or

Castolin Eutectic

is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been considered at the forefront of supplying value-added surface protection products and solutions to the marketplace. Our wear management specialists aim to provide technically advanced solutions to the ever-evolving global industry regardless of the wear mechanism.

Opportunity!

We have an opportunity for a

Technical Services Representative

Are you looking to be part of an entrepreneurial work environment with leading-edge industrial wear protection technology? Are you keen to uncover market needs?

PRIMARY RESPONSIBILITY:

The Technical Service Representative is a key member of the Wear Services Business Unit at Castolin Eutectic, responsible for delivering comprehensive wear solutions to end users within targeted key accounts in the mining industry. This role focuses on leveraging Castolin Eutectic's advanced technology and service offerings to develop and expand the market for wear-resistant products and solutions throughout the Abititibi Gold Belt Region.

Job Responsibility:

Market Development:

Drive the growth of Castolin Eutectic's wear services, including CDP wearplate, CastoChrome, Castodur, LaserClad and other complementary products and services, by targeting key accounts in the mining industry, construction, and fabrication industries.

Strategic Collaboration:

Work closely with the Services Team, Product Managers and Marketing to identify market opportunities, provide technical and application support, and develop joint strategies for market penetration.

Customer Engagement:

Build and maintain strong relationships with key accounts, including but not limited to end users in mining, construction, and other heavy industries, to understand their needs and deliver tailored solutions.

Business Development:

Identify prospects and existing customers needs that fit the company's services capabilities. Develop strategies and messaging for new customer acquisition and existing customer expansion.

Maintain an Opportunity Pipeline:

Within Dynamics CRM maintain an opportunity pipeline.

Technical Support:

Provide technical, design, and product support to customers, addressing wear-related queries and assisting with proposals and quotations.

Market Intelligence:

Monitor competitor activities and pricing, providing timely feedback to inform strategic decisions and pricing strategies.

Business Planning:

Develop and implement objectives, strategies, and business plans to achieve growth targets.

Cross-Regional Collaboration:

Maintain contact and cooperation with other regions to share best practices and drive continuous improvement in technical and commercial approaches.

Performance Accountability:

Ensure the achievement of sales volumes, revenue targets, and enhanced gross profit margins for the Wear Services business.

A. Administration

Support the development of a Services Growth Strategic Plan to help advance the organization's vision, mission, and objectives to generate revenue and profitability.

Responsible to identify and effectively communicate and support the resolution of critical business issues. Represent the company at marketing events, trade shows, conferences, and training workshops. Keep key documentation updated on CRM and deliver expense reports on a weekly basis. Other tasks as defined

EDUCATION AND EXPERIENCE:

Engineering degree in Materials or Mechanical 5-10 years of relevant industrial sales experience in the wear services business. Solid understanding of the wear management solutions offered in a variety of heavy industries.

SKILLS AND ABILITIES:

Basic understanding of maintenance and repair welding. Possess a hunter mentality with cold-calling experience. Basic understanding of company key clients and their position in the industry Mechanical aptitude Proficiency with Microsoft Office Suite Consultative communication skills Self-motivated and self-directed individual Knowledge of basic print reading skills Well organized and detail-oriented and good with time management skills

PHYSICAL REQUIREMENTS:

Ability to travel up to 60%

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


At Castolin Eutectic, we prioritize our employees' well-being and growth.

We offer

:

Competitive Compensation Package (Base salary/Commission/Bonus) Comprehensive Benefits:

+ Medical and dental coverage
+ Short-term and long-term disability insurance
+ Life insurance
Health Spending Account (HSA) Employee Assistance Program (EAP) Telemedicine Services RRSP Plan with Employer Contributions

Must reside near Timmins or Val-d'Or or within a commutable distance and hold a valid Canadian work permit.