Job Description

:

Representant de Qualite Clients -

Customer Acceptance Quality Manager

English job description follows

Description de l'emploi :

Vous avez une experience de 5 ans minimum en Qualite et relation client, vous avez travaille dans le domaine manufacturier et vous souhaitez evoluer et

developper de nouvelles competences? Ce poste est pour vous !

Le programme d'avions commerciaux A220 recherche

un.e Representant Qualite Client

pour rejoindre notre equipe

Qualite

basee a Mirabel (Quebec, Canada), ou vous

travaillerez a la satisfaction de nos clients.

Vous ferez partie de l'equipe

Ligne client

chargee de representer la Qualite devant nos clients.

L'organisation de l'equipe est etablie de maniere a promouvoir la collaboration transversale de maniere autonome, en se soutenant mutuellement et en apprenant collectivement.

Votre role en tant que

Representant de Qualite client

sera de securiser la boucle de retroaction client, en tant que membre de l'equipe de livraison Airbus, pour definir et convenir avec le client des principaux irritants - au niveau de la flotte et du programme - et s'assurer qu'ils sont pris en compte par l'ecosysteme Airbus.

Votre environnement de travail:

Le siege du programme d'avions commerciaux A220 est situe a Mirabel, dans la region metropolitaine de Montreal, a deux pas de la ville dynamique de Montreal. Reputee pour son environnement paisible et sur, la region offre une grande qualite de vie aux jeunes professionnels ou aux professionnels experimentes, ainsi qu'aux familles, en equilibrant parfaitement les opportunites de carriere et les activites de plein air, ce qui en fait un endroit vraiment special ou il fait bon vivre.

Parce que nous prenons soin de vous :

Avantages financiers:

Salaire attractif, bonus annuel, regime d'assurances collectives, regime de retraite et regime d'achat d'actions.

Equilibre vie privee / professionnelle:

Une politique de travail hybride (selon les besoins operationnels), une cafeteria sur site, une politique de conges tres concurrentielle.

Bien-etre / sante:

Programme d'Aide aux Employe.e.s (PAE), programme de rabais, service medical sur site, acces a un service de navette publique entre Laval (station de metro Montmorency) et Mirabel et application de covoiturage.

Developpement individuel:

des opportunites d'evolution et des possibilites de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre acces pour developper votre employabilite, certifications, programmes de developpement accelere, mobilite nationale et internationale).

Chez Airbus, nous vous aidons a travailler, a vous connecter et a collaborer plus facilement et de maniere plus flexible. Partout ou cela est possible, nous favorisons la flexibilite dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos defis:

Faire partie du groupe Qualite, qui a pour mandat d'assurer la Qualite de nos produits a nos clients.

Etre responsable de la definition des exigences Qualite specifiques d'un client et de l'analyse de ses besoins par rapport a son produit.

Participer et coordonner l'elaboration des plans pour toutes les inspections d'aeronefs en construction sur nos lignes d'assemblage.

Participer a l'analyse des anomalies repetitives pour assurer leur elimination.

Assurer un retour au client sur les resultats des investigations en cours.

Promouvoir l'analyse proactive des anomalies client identifiees.

Identifier les opportunites d'amelioration par rapport a nos processus cles.

en plus de fournir des commentaires sur nos lignes d'assemblage.

Votre profil:

Vous etes titulaire d'un diplome universitaire en ingenierie/gestion ou d'un diplome en maintenance d'aeronefs

Vous avez une experience de minimum 5 ans en Qualite et une experience en production manufacturiere.

Vous devez etre capable de travailler avec un minimum d'encadrement, etre un joueur d'equipe, motive, qui devra faire preuve d'initiative, de leadership et de beaucoup d'entregent.

Le bilinguisme pour la communication orale et ecrite en anglais et en francais est requis.

Vous devrez faire preuve d'une grande disponibilite durant certaines periodes notamment les livraisons.

Si requis - deplacements

Ce poste peut impliquer des deplacements professionnels (dans le monde entier).

Deplacements requis : Deplacements occasionnels [au Canada] et a l'etranger

Ce poste implique de frequents deplacements professionnels et, a ce titre, vous devez etre en mesure de voyager en consequence.

Deplacements requis : <5% de deplacements nationaux et internationaux.

Possibilite d'astreinte pendant les week-ends et/ou les periodes de vacances.

Ce travail necessite une prise de conscience liee a tous les risques potentiels de conformite et a un engagement a agir avec integrite, ces valeurs sont le fondement du succes, de la reputation et de la croissance durable de l'entreprise.

Vous ne semblez pas correspondre a 100%? Pas d'inquietude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux a vos competences et aspirations.

Donnez une nouvelle dimension a votre carriere en soumettant votre candidature en ligne maintenant !

*

Job description :

Do you have

Customer relationship and 5 years of quality experience

, have you worked in

manufacturing industries

and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for

Customer Acceptance Quality Manager

to join our

Quality

team based in Mirabel (Quebec, Canada), where you

will work to customers satisfaction.

You will be part of the Customer Line team responsible for

represent the Airbus Quality organization in front of Customers during the aircraft production or maintenance process till delivery to the final Customer.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as

Customer Acceptance Quality Manager

will be to

secure the Customer feedback loop, as part of Airbus delivery team, to define and agree with the Customer the top irritants - at fleet and program levels - and ensure that they are taken into account by the Airbus ecosystem

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

Financial rewards:

Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

Work / Life Balance:

A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

Wellbeing/Health:

Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

Individual development:

Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

Be part of the Quality group, which has the mandate to ensure the Quality of our products to our customers.

Be responsible for defining the specific Quality requirements of a client and analyzing their needs in relation to their product.

Participate and coordinate the development of plans for all inspections of aircraft under construction on our assembly lines.

Participate in repetitive snag analysis and rectification.

Ensure Customer feedback on all investigations in progress.

Promote proactive analysis of identified customer anomalies.

Identify opportunities for improvement with respect to our key processes.

Participate in continuous product / process improvement and problem solving in addition to providing feedback on our assembly lines.

Your boarding pass:

You hold a university degree in engineering/management or a diploma in aircraft maintenance

You have experience in Quality ( 5 years and more) and manufacturing production.

You must be able to work with a minimum of supervision, be a team player, motivated, who will have to show initiative, leadership and a lot of interpersonal skills. Bilingualism for oral and written communication in English and French is required.

You will have to show great availability during certain periods including deliveries.

If required - travel

This role may involve some travels for business (worldwide).

Travel Required: Occasional travel within [country] & Overseas

Regular business travels will be expected; consequently you must be willing to travel accordingly.

Travel Required: <5% Domestic and International.

Possible on-call duties during week-ends and/or holiday seasons.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Quality Assurance
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