Job Description

Repair Planner

Luxuria Auto is the leader in providing trusted auto collision repairs. In partnership with the TD Auto Collision Repair Centre and Fix Auto, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations.

Summary

Our busy team is seeking an enthusiastic Repair Planner to join our team at Luxuria Auto. The Repair Planner will work to ensure that our valued customers receive a legendary customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction. The Repair Planner may handle communication with the adjuster and customer regarding repairs and repair status of the vehicle. The incumbent helps to finalize the estimate to upload by identifying and mapping all the damages to be repaired and may be responsible to schedule sublets.

Core Competencies

Customer Service Quality Orientation Time Management Problem Solving Accountability and Dependability Decision Making and Judgement Providing Consultation Quality Standards Ethics and Integrity Planning and Organizing Enforcing Laws, Rules and Regulation Mediating and Negotiating Communication Energy and Stress Management Teamwork

Job Duties

Handle all appraisals, repair orders, supplements, and warranties. Ensure ongoing communication with adjuster, production staff and customer service reps. Work to resolve any customer concerns or dissatisfaction. Maintain complete knowledge and comply with company and departmental policies, procedures and standards. Cultivate a positive working relationship with team members and management. Maintain a clean and orderly work area to comply with all health & safety procedures. Communicate and document repair status to customers and insurance companies. Other related tasks as required.

Requirements

High school or college automotive body repair diploma At least 1 year of direct experience in a similar role or senior estimating experience. A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines Familiarity with insurance repair procedures and guidelines Solid Mitchell Cloud Estimating and Connect skills Possess a valid drivers' license. Ability to prioritize, organize and plan work under own initiative in a busy environment. Highly organized, analytical, and motivated; ability to handle multiple concurrent assignments Strongly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Computer Skills - MS Office applications, Outlook, Estimating Software, Repair Center, Mitchell Connect

Working Conditions

Travel to off-site locations may be required. Safety equipment will be required, e.g. steel-toed safety footwear, safety glasses/goggles, etc. Hazards associated with the trade. Exposure to loud noises. Work both indoors and outdoors.
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Luxuria Auto is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Please Note: All applicants must be legally entitled to live and work in Canada.

Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off Tuition reimbursement Vision care
Experience:

Repair Planning: 1 year (required)
Work Location: In person