Job Description

We're Hiring: Repair Manager

Location: Calgary, AB | Full-time | In-Store at CaseMogul HQ

Are you a hands-on leader with a passion for technology, team building, and creating exceptional customer experiences? Do you thrive in a fast-paced environment where innovation meets precision?

CaseMogul

is looking for a

Repair Manager

to join our growing team and help us redefine what excellence looks like in mobile device repair.

Why Join CaseMogul?

At CaseMogul, we're not just fixing phones -- we're building a team of

collaborative innovators, bold problem-solvers

, and

passionate service professionals

. With 18 locations across Western Canada and counting, this is your chance to grow your leadership career in a company that values:

Entrepreneurship

- We test boundaries, think creatively, and solve problems on the fly.

Sincerity

- We're real people helping real people, and we lead with empathy.

Ambition

- We dream big and take meaningful action every day.

Teamwork

- We win (and learn) together.

What You'll Be Doing

-

Lead Repair Operations (20%)

Perform and supervise mobile repairs to the highest standard of accuracy, efficiency, and care. Support other stores with technical insights and troubleshooting. Keep up with new tech trends, devices, and repair methods. Lead and complete ad hoc projects to support the Repair Department's goals and success.

Own Inventory & Systems (30%)

Manage and optimize inventory using systems like RepairQ. Ensure the right parts are always in stock, especially for high-demand repairs and promotions. Help design and improve systems that keep our operations humming.

Support & Develop Technicians (20%)

Train and onboard new team members using our Repair Training SOP Guide. Coach technicians to reach their full potential and maintain a culture of continuous improvement.

Customer Experience Champion (10%)

Be the friendly face at our HQ store -- helping customers by phone, email, and in person. Step in during high-pressure situations to create smooth, positive outcomes.

Optimize Store Operations (20%)

Keep the repair floor clean, organized, and efficient. Update repair pricing and website content to stay competitive in the market.

What You'll Bring

? Strong organizational skills with a systems-oriented mindset
? Excellent communication and leadership abilities
? A passion for learning and helping others grow
? A can-do attitude with a calm and solution-focused approach

What Success Looks Like

We track performance using clear KPIs including:

Quality & volume of device repairs Repair sales per hour Inventory turnover
We also support your growth with

quarterly reviews

,

ongoing training

, and a leadership team that's invested in your success.

Perks & Culture

A high performing team Opportunities for advancement within a growing company A fast-paced, fun, and supportive environment Deep discounts on accessories and repairs Work that actually makes a difference -- every device we save, matters

Ready to Lead the Next Generation of Repair Techs?

Apply now and join one of Canada's fastest-growing tech repair teams.

Job Types: Full-time, Permanent

Pay: $20.00-$28.00 per hour

Benefits:

Dental care Extended health care On-site parking Store discount
Application question(s):

Do you drive?
Language:

and write Chinese (required)
Work Location: In person