Job Description

Reports To:

Rental & Retail Manager, Director of Skiing

Employment Type:

Seasonal



Position Summary

The Rental & Retail Supervisor oversees the day-to-day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.



Key Responsibilities

Leadership & Staff Management

Supervise and mentor the Rental & Retail Staff across all locations Assist with onboarding, training, and performance reviews Coordinate scheduling and shift planning to ensure adequate staffing levels Foster a positive team culture with a focus on accountability, collaboration, and guest experience Address and resolve staff performance issues and customer escalations professionally Oversee daily payroll review and approval in collaboration with the Manager

Rental & Retail Operations

Ensure smooth daily operations in the Rental Shop, Town Store, and on-mountain retail spaces Oversee inventory control: ordering, receiving, pricing, merchandising, and loss prevention Monitor the use and maintenance of rental equipment and coordinate repair schedules Ensure compliance with all safety protocols (WHMIS, WCB) and operational procedures Optimize sales floor organization and product presentation in line with seasonal trends

Guest Experience & Sales Performance

Maintain high service standards and model exemplary guest interactions Support the team in resolving guest concerns and troubleshooting transactions or bookings Monitor sales performance

Systems & Administration

Use RTP, Inntopia, and Aspenwear for reporting, troubleshooting, and operational updates Support accurate tracking of product movement, rentals, and inventory reports Liaise with IT and accounting teams on POS issues, audits, or payment discrepancies Maintain and update documentation including SOPs, training manuals, and policy references

Cross-Functional Coordination

Coordinate with departments including Ski School, Guest Services, Maintenance, and Mountain Ops Assist with the planning and setup of retail displays and promotional events at seasonal outlets

Qualifications & Experience

Minimum 2 years of supervisory experience in retail, rentals, or hospitality (required) Post-secondary education in business, tourism, or related field (asset) Proficient in POS systems such as RTP, Inntopia, Aspenwear, or similar platforms Experience with inventory management, staff scheduling, and sales analysis Ski/snowboard equipment knowledge and rental operations experience (required) Proficient with Microsoft Excel, Google Workspace, and team communication platforms

Key Attributes

Proven leadership and team-building skills Organized, detail-oriented, and deadline-driven Strong interpersonal and communication abilities Adaptable to changing priorities in a high-paced, guest-facing environment Alpine skier and/or snowboarder (required) * Passion for mountain sports, outdoor lifestyle, and familiarity with Jasper National Park (asset)