Job Description

Job Title:

Rental/Retail Sales Coordinator

Reports To:

Rental/Retail Assistant Supervisor, Rental/Retail Supervisor, Rental/Retail Manager

Employment Type:

Seasonal

Position Summary:

The Rental/Retail Sales Coordinator is a frontline team member responsible for delivering exceptional customer service across the Rental Shop, Retail Stores, and Online operations. This role is hands-on and focused on guest experience, sales execution, accurate transactions, and the smooth operation of rental and retail services. The Sales Coordinator supports daily functions by maintaining inventory, processing transactions, and ensuring the sales floor and rental areas are well-organized, clean, and welcoming.

Key Responsibilities:

Guest Service & Sales Support

Deliver friendly, knowledgeable, and efficient service in-person, over the phone, and online Assist guests with equipment rentals: fittings, safety checks, sizing, and returns Promote and sell rental/retail products and ski lessons Process payments accurately using RTP and other POS systems Answer guest questions about Marmot Basin, maintaing strong relationships with clients to encourage repeat buisness

Retail & Rental Operations

Receive, unpack, label, and restock merchandise and rental inventory Organize displays and maintain visual merchandising standards Perform basic rental equipment maintenance and cleanliness checks Maintain awareness of current stock levels and communicate restocking needs Handle rental reservations, verify report accuracy, ensure timely setup of rentals, and waiver processing after customer pick up. Support online store fulfillment: pulling, packing, and shipping items

System Use & Administrative Tasks

Use RTP and Aspenwear to complete transactions, look up bookings, and troubleshoot issues Assist with tracking orders, returns, and exchanges (in-store and online) Help manage damanged or defective product returns and replacements Maintain accurate documentation for inventory counts and product movement Report discrepancies, guest issues, or maintenance concerns to supervisors promptly Assit in maintaining records of rental agreements and customer information in accordance with compnay policy

Collaboration & Communication

Follow direction from supervisors and work collaboratively with team members Coordiate with the team to ensure smooth operations across the department Support seasonal training efforts by sharing knowledge of processes and products Uphold all workplace safety procedures, policies, and service standards Stay informed of promotions, policy updates, and operational notices

Qualifications & Experience:

Experience in customer service, retail, or rental shop environment (required) Familiarity with ski/snowboard equipment and sizing (required) Proficient with POS systems (RTP, Square, or similar) Strong organizational skills and attention to detail Comfortable in a fast-paced, guest-facing role

Key Attributes:

Energetic, reliable, and team-oriented Confident communicator with a positive attitude Solution-focused with strong multitasking skills Punctual, adaptable, and self-motivated Alpine skier and/or snowboarder (asset) * Enthusiastic about mountain activities and the Jasper area (asset)