Job Description

About Us

NEW WEST GROUP of Companies has been serving Calgary and Southern Alberta since 1994. We're one of the fastest-growing rental and fuel providers in the region, with a supportive, team-focused culture built on respect, safety, and customer service excellence.

The Role

We're looking for an organized, customer-focused

Rental Desk Coordinator

to join our fast-paced team. This role is perfect for someone who thrives in a busy environment and enjoys working with both customers and internal teams.

What You'll Do:

Create and manage rental contracts, including creating orders and calling off rent open rental contracts.

Monitor all incoming channels to ensure all rental requests are completed in a timely manner.

Handle walk-in customers, phone calls, and C.O.D rentals.

Coordinate all outgoing rental activity, working closely with rental dispatch to fulfill all customer requests.

Redirect phone calls to the appropriate operational personnel.

Track and manage re-rentals, along with tracking all other rental inventory to ensure billing accuracy.

Resolve customer issues quickly and professionally.

Build and maintain a positive work environment where team members and their contributions are recognized and valued.

Cultivate strong relationships with all internal and external stakeholders of the rental desk.

Adapt to changing situations while maintaining high standards in paperwork accuracy and rental desk communication.

Performing other duties assigned from time to time by management.

What We're Looking For:

2 years experience in customer service and rental coordinator type role in construction and/or rental industry preferred.

Strong customer service and communication skills, both oral and written

Excellent organization and time-management abilities

Knowledge of Construction Industry Equipment

Comfortable using computers and office/rental software

Team player and positive attitude who is adaptable to changing priorities

Attention to detail and problem-solving skills

What's in it for you?

Exceptional company culture with dynamic growing team Company Events Company bonus program Birthday day off with pay Health and Dental Benefits with Employee Family Assistance Program Ongoing training and tuition reimbursement for continuing professional development Career Growth Opportunities

Benefits:

Health and Dental care

Employee assistance program

Life insurance

On-site parking

RRSP match

Paid Birthday off

NEW WEST GROUP of Companies invites applications from all qualified candidates.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Tuition reimbursement
Work Location: In person