Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Bilingual Renewals Account Representative

The opportunity

Reporting to the Manager, Renewals the Bilingual Renewals Account Rep is focused on relationship management, selling the value of OpenText Maintenance and Support Programs, and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast is required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement. Candidate will be fluent in English and in French.

What you\'re good at

• Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
• Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer.
• Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory.
• Cultivating strong business relationships with the Account Executives and other stakeholders
• Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText\'s support programs
• Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
• Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
• Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
• Demonstrating high attention to detail to review and process incoming purchase orders and payments.
• Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

What it takes

• 1 - 2 years\' experience working in a sales oriented, lead generation or renewals environment
• University/College degree within a related discipline or equivalent work experience
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content in both English and French.
• Ability to think creatively when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals.
• Strong desire in establishing and maintaining strong relationships with client.
• Ability to collaborate cross functionally with a dynamic team who rely on each other to achieve overall corporate goals.
• Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
• Track record of autonomy, ownership, and execution
• Strong ability to multi-task and prioritize work effectively.
• Proven experience working in a fluid environment that is ever growing and changing.

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OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It\xe2\x80\x99s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.

Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.

Benefits
Our employee programs prioritize employees\xe2\x80\x99 well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

OpenText