Job Description

Job Summary: The auction Commercial Account Representative I will perform various administrative and operational functions including inventory and relationship management. The specific duties and responsibilities will vary by auction, but may include the following:

Responsibilities

• Drive superior customer experience to ensure satisfaction and build client retention.
• Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment partners and auction personnel.
• Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.
• Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
• Ensure ancillary services such as transport and shop services have been scheduled and completed.
• Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify reserve prices and negotiate sales.
• Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales
• Assist in the resolution of If Bids in a timely and effective manner
• Facilitate the seller cheque process and ensure all assigned accounts are in good standing
• Understand customer-facing systems (ADESA.ca, Traderev, etc.) and effectively educate and resolve issues for internal and external customers
• Create schedules, coordinate and assign tasks such as lot turning, and vehicle moves.
• Assist with auction lane placement, flagging vehicles and booking physical auction run numbers.
• Collaborate with auction team to ensure proper marketing of sale inventory to maximize vehicle exposure.
• Collaborate with dealer registration to assist with customer sign-up and information changes.
• Support services and programs outside of the core auction workflow as needed to meet site objectives.
• Perform auction day duties such as customer service, auction representation and post-sale reporting.
• Educate customers on the best ways to utilize our systems and services.
• Other duties as required.

• High School Diploma and or equivalent experience.
• A minimum of (1) to (2) years of customer service experience preferred.
• Previous auction experience or automotive background preferred.

• Developed and professional verbal, written communication and listening skills.
• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
• Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
• Ability to work with minimal supervision.
• Multi-tasking skills along with the ability to adapt to changing work environments.
• Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.

KAR Auction Services