Job Description

Reporting to the Manager of the Access to Information & Regional Privacy Office, the ROI Clerk is responsible for managing and processing requests for personal health information (PHI) from Patients, Doctors, Clinics, Hospitals, Providers, Lawyers, WSIB, Insurance Companies, Police, Coroners, CAS, Research, Criminal Injuries Board, The College of Physicians and Surgeons, College of Nursing and other professional colleges within the turn around time in accordance with the Personal Health Information Protection Act (PHIPA).

The ROI Clerk will navigate requests, always ensuring compliance with the Act (i.e., SDM, POA requests), consent processes, and RVH policy and procedures.

Other responsibilities include:

• Statistical tracking for end of year reporting
• Microfiche management
• Fax errors management
• Lockbox management
• Draft status investigations
• Offsite records access management

Education:
I. Community College Graduate of a Medical Office Administration Program or a registered Health Records Management Program
II. Graduate of a Canadian Health Information Management Program preferred

Experience:
I. Two (2) years of relevant experience within a healthcare setting
II. Advanced computer and Electronic Medical Records literacy (ex., Microsoft Office Suites, MEDITECH)
III. Detailed understanding of laws, regulations, and guidelines pertaining to Healthcare Privacy and PHIPA

Competencies:
I. Ability to establish collaborative working relationships
II. Strong client focus
III. Able to exercise tack, courtesy, flexibility, patience, and sound judgment
IV. Ability to use conflict resolution tools and techniques
V. Able to communicate effectively both orally and in writing
VI. Demonstrated ability to handle sensitive issues and maintain confidentiality
VII. Decision making and time management
VIII. Work independently with limited supervision, handle a heavy workload and meet short timelines

Other:
I. Familiarity with PHIPA
II. Experience in MS Office, Excel, MS Publisher and Meditech mandatory
III. Unless otherwise stated, minimum educational requirement of Grade 12 or equivalent
IV. Demonstrates RVH Core Values and behaviours consistent with the RVH Code of Conduct
V. Must demonstrate proven workplace excellence through commitment to strong job performance and attendance

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance.

Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights.

Employment Equity

RVH is committed to diversity and employment equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ persons, and others who may contribute to a diverse workplace.

RVH COVID-19 Vaccination Policy

All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination unless provided with a medical exemption or an accommodation under the Ontario Human Rights Code.

Accommodation in the Workplace

RVH offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). RVH will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation during the interview process, please contact Human Resources at 705-739-5605.

Health & Safety Workplace Responsibilities

• Must adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act.
• Must adhere to all RVH administrative and applicable departmental occupational health and safety policies, procedures and protocol.
• Must adhere to Bill 132 of the Occupational Health and Safety Act in regards to the Sexual Violence and Harassment Action Plan Act, and creating a work environment free of psychological harassment.
• Must be able to perform all bona fide essential duties in the position description, which may include lifting and moving patients, pushing, pulling, bending, stooping, etc.
• Must complete a pre-employment health assessment, including review of the Job Demands Analysis for the position, as a condition of employment.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.

Our Code of Conduct

All staff, physicians, volunteers, service providers and students are committed to creating a positive, respectful work environment for each other and our patients and families.

RVH is guided by its MY CARE strategic plan which puts patients and families at the centre of all we do.

Our Vision

Make each life better. Together.

Our Mission Statement

Exceptional care is our passion.

People are our inspiration.

Safety is our promise.

Our Values

Work Together | Respect All | Think Big | Own It | Care

If you are interested in joining our inspiring team, please apply online before 1100pm EST on the posting close date. Royal Victoria Regional Health Centre thanks all applicants, however, only those selected for an interview will be contacted. If interviewed, an accompanying portfolio may be required which will include documented evidence of course completion. An inclusive, barrier-free selection process will be provided as required under RVHs Employment Accommodation Policy. Applicants need to make their needs known to Human Resources in advance and information related to accommodation will be addressed confidentially.

As part of the mandatory screen process RVH requires professional references, verification of academic training, professional accreditation, plus a current Criminal Records Check and Vulnerable Sector Screening.

Royal Victoria Regional Health Centre