Job Description

Job requisition number


039743


Job location


Richmond


Full-time / part-time


Full-time


Posting period


From 12/08/2025 to 12/12/2025


Overview


We're looking for a registration representatives to register all referrals and admissions of clients to programs or services in the external network of health care services providers and other contracted providers. If you enjoy assisting others by accepting referrals, booking, and confirming appointments, we want to hear from you.

Where you'll work

At WorkSafeBC, we offer a

hybrid

work model that combines working remotely, and in our offices based on the operational needs of the position.

How you'll make a difference:

You'll utilize your skills in office administration and customer service to assist our team.


What you'll do


As a registration representative you will:


Use an online booking and scheduling system to facilitate the registration process for clients. Manages triage and processing of all incoming Provider Referral inquiries through a shared mailbox, ensuring timely responses to phone queue emails and identifying and addressing incomplete or deficient referrals. Perform various clerical tasks including typing correspondence and sending faxes to support office operations. Undertakes additional duties as assigned in support of team objectives. Acts as a liaison between claim owners and providers to address concerns. Reviews referrals for validity within established guidelines, requests complete medical disclosure packages when necessary, and expedites urgent disclosure requests from claim owners, WSBC staff, and Health Care Service Providers. Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking. Is this a good fit for you?


We're looking for someone who can:


Provide outstanding customer service Obtain and record information both orally and in writing Demonstrate attention to detail Efficiently handle a high volume of calls, prioritize tasks, and manage workload to meet deadlines and maintain productivity. Work effectively with internal resources, escalating issues as needed and collaborating to resolve complex problems in processed payments.

Your experience and educational background:

A minimum of grade 12 education Use Microsoft Word and Excel proficiently

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.


Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more:

Discover who we are.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

Learn more:

Find out what we offer.


Salary : $28.07/hourly

Want to apply?

Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date. Please note that we will be starting assessments prior to the closing date. *

We encourage all qualified applicants to apply

. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.