Job Description

A Residential Condominium Corporation in East York is looking to hire an Accounts/Customer Service Representative.

The Accounts/Customer Service Representative will be responsible for the following:

To cover the front desk - Meet & greet with residents. Answering incoming & outgoing telephone calls Responding to resident's complaints & queries Process and reconcile payment with debit cards. Review Debit Reports to identify discrepancies and errors on unit accounts. monthly Log all the cheques received for payments and file them accordingly. Updating pre-authorized payments and generating monthly reports Updating and maintaining unit files, accounts, and information in the internal software(online portals) and hard copies Processing payments and updating unit accounts Registering and creating files for new owners/tenants and closing the sold units Generating reports on monthly arrears, parking, locker, and appliances Issuing arrears letters for non-payment Issuing pre-lien and lien and corresponding with the respective lawyers Issuing and cancelling parking, lockers and access cards to the owners and processing payments Generating monthly reporting for different accounts Renting out Party/Town Hall/Community Rooms to the residents Maintaining binders for pet registration and lease for rented units.

and any other duties assigned from time to time by the managers.

LIST OF SKILLS/QUALITIFCATION REQUIRED:

Must be comfortable in handling payments by cheque and debit card Excellent customer service skills Tech Savvy (Comfortable using different software) Great interpersonal, verbal and written communication skills Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Active listening Attention to detail and organized Ability to remain calm, friendly and polite Ability to work under pressure Punctual and professionalism Ability to multitask

-Customer service and front desk experience : 2+ years preferred

-Experience in Accounts Management is an asset.

- Experience in Condo Management is as asset.

TRAINING WILL BE PROVIDED BY THE MANAGEMENT

Please note that this is a full time position. Position is available for candidates who are legally entitled to work in Canada.

Job Types: Full-time, Fixed term contract

Pay: From $21.00 per hour

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Experience:

Front desk: 2 years (preferred) Customer service: 2 years (preferred)
Work Location: In person