Job Description

Job Position:

Customer Service Representative

Job Type:

Permanent

Schedule:

Monday - Friday

Benefits

: Group Health/Dental Benefits

Compensation:

Competitive Salary

Customer Service Representative -

We are currently seeking a reliable, hardworking Customer Service Representative to join our growing company. We are a fast-growing company that strives in Making a Difference in Peoples Lives throughout the Simcoe/Muskoka area. You will be working in a fast-paced environment with full support to make a positive difference in the lives of so many people!

The ideal candidate will be goal-oriented and have a passion to grow while delivering high quality client/customer service. A minimum of two years experience in Customer Service The applicant should have good communication skills, a working knowledge of ADP (Assistive Device Program) would be an asset

Successful candidate will be professional and committed to upholding the highest standards in customer service. We are looking for an energetic, loyal, and dedicated employee who enjoys the physical aspects of work. Compensation includes a competitive salary and benefits.

SUPERIOR Home Health Care is a leading supplier of home & institutional care medical equipment and assistive devices such as accessibility devices, wheelchairs, and other mobility aids.

Customer Service Representative

- Duties and Responsibilities

Answer phones and emails

Provide retail sales customer service to the clientele instore

Faxing to other stakeholders

Filing of files

Work closely with busy service technicians and sales consultants to oversee the client order administration

Process in store payment

Coordinate equipment rentals and sales

Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders

Keep client, rental and inventory information up to date using our software (Business Vision)

Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate

Coordinate the pickup and delivery of all rental or custom equipment for our clients

Any other administrative assigned task

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Experience:

Customer service: 2 years (preferred) Retail sales: 2 years (preferred) Administrative: 1 year (preferred)
Work Location: In person