Is this job for you?:
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports directly to the Service Manager.
Responsibilities:
Provide customers with courteous and professional in-home servicing of major appliances
Conduct appliance assessments to determine the issue
Resolve installation issues
Estimate the costs of repairs/replacements
Order parts and ensure inventory supply levels are sufficiently maintained
Communicate with customers regarding details of the assessment and servicing required
Provide information to assist customers in obtaining optimum performance of their products
Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
Adhere to all health and safety, security, building and departmental procedures
Ensure the proper maintenance of shop tools and vehicles
Prepare reports
Qualifications:
High school diploma or equivalent
2 or more years previous experience and/or education in major appliance service
Valid driver's license (must be able to provide a clean driving abstract)
Outstanding Customer Service skills
Excellent written and verbal communication skills
Professional and courteous phone etiquette
Highly developed technical, investigative, and analytical skills
Punctuality and dependability a must
Must be organized and detail oriented
Appliance Technician certification or willingness to obtain one
Why Transglobal:
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
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