Job Description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: Reporting to the Director of Parts Operations, this position is responsible to provide clear and effective leadership by demonstrating a healthy and safe work environment for all parts employees spread across different branches of the region. The successful leader will also be accountable for customer and shop parts sales, execution facilitating targeted levels of customer satisfaction, KPI performance and the delivery of parts goals and objectives.

Finning is the world's largest Caterpillar dealership, selling products throughout western Canada, South America, UK, and Ireland. At Finning, you'll find a workplace that supports you, ensures you have the knowledge and skills you need to succeed and empowers you to continuously learn and develop your career. If you are interested in joining our team please apply today!

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Safety Leadership - lead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.

• Actively lead by example and champion a safety culture by ensuring that all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed
• Ensure that employees hold and maintain the appropriate safety training required for their position
• Ensure that monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero

People Leadership - demonstrate clear and effective leadership to parts employees spread across multiple locations of the assigned region.

• Provide role and responsibility guidance, performance management, coaching, mentoring, and training to support growth and development.
• Ensure completion of annual performance year reviews
• Provide quality, timely feedback to employees through formal and informal conversations to support the performance management process
• Utilize Finning HR systems to manage day to day people management tasks such as time management, vacation approvals, goal setting, performance reviews, recruitment process etc
• Identify opportunities of effective workforce planning per branch/business requirement, to manage volumes/vacation coverage/STD coverage and work closely with Operations Leader/Director to gain business alignment.
• Actively involved in succession planning of various Parts Apprentice/J Parts Person /Lead Hand roles and manage the ratios effectively
• Clearly defining job duties for hourly roles to increase performance within parts team

Communication, Collaboration, Inclusion & Diversity:

• Provide feedback to the inventory control group on stock requirements to meet customer demands and ensure a collaborative communication with the teams
• Work closely in collaboration with sales, service leaders and warehouse within the branch, to ensure smooth parts operations flow
• Form a highly engaged team with active communication, feedback, and leadership, and ensure a positive employee experience
• Travel to various locations spread across different branches of the region
• Utilize various Finning resources such as digital/face to face tools to ensure connectivity to all of locations within the designation region

Customer Focus - manage day-to-day parts operations, assets and responsible for reviewing and tracking the monthly parts metrics pertaining to people, and core parts operations delivery

• Manage the successful execution of Finning's parts operational processes and customer service commitment within the branch
• Ensuring a strong focus of parts' customer satisfaction of the clients (relationship building & strengthening, retention) and work as a collaborative leader to enhance the net promoters score of the region/branch
• Direct timely resolutions to customer issues and goodwill settlements
• Maintain accurate and updated customer data, and instill the same mindset within the team members
• Participate in quarterly top tier customer meetings and ensure engagement
• Engage the Parts Person/Lead hand roles in key parts metrics and provide them with guidance on achieving those performance related goals
• Manage the key warehousing activities for smaller branches where applicable

Financial Management - financials including planning, managing reporting of parts financial results, assets, and facilities requirements.

• Manage the P& L aspect, reporting and forecasting.
• Managing budgeting

Education & Experience:

• Minimum 8 years progressive experience in a parts related role such as front parts counter sales or parts warehouse
• 5 to 8 years progressively responsible experience in people management
• Some experience in parts & warehouse management systems will be required
• Understanding of warranty offerings and goodwill practice
• Business acumen and financial planning, budgeting, and forecasting knowledge

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.