Job Description

Regional Service Manager: Mercedes-Benz Canada needs stars like you

What it means to be a star

Without the stars that represent a team, a brand alone is incomplete.

Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.

The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.

We are seeking individuals who want to be in the driver's seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand's ever-evolving story.

How your role will add to the story:

The Regional Service Manager (RSM) is responsible for the dealer service performance within their designated territory including but not limited to: After-Sales Business Development, Workshop and Service Process, Parts Logistics, Collision Centres, Customer Relations and ensuring the Best Customer Experience (BCE). The RSM is the primary dealer liaison and single point of contact for all daily Business Development, Service and Parts Operations, and Technical topics. The RSM is responsible for supporting the organization's desired achievement of their dealer's stated business goals, by assisting with the implementation of the various service processes.

A day in the life:

• Represent the company with a high level of professionalism and courtesy. Follow company standards of personal presentation; and adhere to all Mercedes-Benz Canada and Daimler policies including compliance, and integrity standards. Comply with local, provincial and federal laws including those governing the rules of the road, and health and safety
• Conduct regular dealer visits during which you will assist and provide guidance to the dealers by highlighting potential for improvements to their overall business operations
• Review data analytics of the market place with the intention towards addressing deficiencies
• Maintain individual monthly dealer performance statistics and action plans to address After-Sales related deficiencies
• Administer and implement all corporate OEM policies and programs effectively and efficiently
• Conduct reviews and audits as prescribed and support implementation of corrective measures, which includes ongoing monitoring
• Escalate Technical issues with TAS based on severity/complexity and aging.
• Support implementation of Service processes as promoted by MBC
• Cascade all business pertinent information as necessary

Mercedes-Benz Canada requires all new employees to present proof they received full vaccination against COVID-19 when they begin work. Currently, an individual is considered "fully vaccinated" two weeks after receiving the second dose of a Health Canada approved two-dose vaccine, or two weeks after receiving one dose of a Health Canada approved single-dose vaccine. Individuals with medical exemptions preventing them from receiving the vaccine may request an accommodation.

Mercedes-Benz Canada Inc. is an equal opportunity employer that welcomes all applicants, including persons with disabilities, racialized communities, and aboriginals. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.

Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:

"Mercedes-Benz is more than a car brand; it's a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives."

"This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it's rotations, international assignments, education programs and more."

"As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else."

"Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect."

"Working for Mercedes-Benz, it's certainly the brand and the pillars - but at the end of the day, once you're in, it's about the people, the experience, diverse cultures and backgrounds, everyone's experience driving in one direction."

Qualifications

Mercedes-Benz Star skills, requirements & traits:

• College diploma or University degree in Business Management or Automotive trade
• 5-7 years of experience in relevant automotive position: preferably with a luxury manufacturer
• Minimum of 5 years of knowledge of dealer service/parts operations
• Consultative, analytical & detail oriented
• Excellent interpersonal, presentation and relationship-building skills
• Strong organizational skills with the ability to multitask
• The ability to effectively respond to and meet the needs of a diverse client base
• Territory management and dealer contact experience
• Ability to work remotely or out of home without direct daily supervision
• Ability to travel within the region (overnight travel may be required)
• Bold, innovative and enjoy challenging yourself
• Honest and professional, a strong team player
• Big picture thinker, go-getter, self-starter

Being a Mercedes-Benz star has its benefits:

• Commitment to inclusion & diversity
• Engaging corporate culture
• Ever-evolving brand strategy granting opportunities to build business acumen
• Training development and career growth opportunities
• Benefits to support work-life balance/integration
• A strong portfolio of corporate social responsibility initiatives
• State of the art working facilities
• Vehicle purchase and experience programs
• Comprehensive health, dental, and pension programs
• Recognition rewards and discount programs