Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada\'s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning\xe2\x80\xa6

We play by the following rules:
We exist to add joy to our customers\' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we\'d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate



The Regional Loss Prevention Manager (RLPM) is a field position within the Loss Prevention department. The RLPM effectively promotes LP culture and awareness to support retail stores with their profitability targets. The incumbent is accountable for delivering loss control strategies, completing timely investigations, and building internal and external partnerships. This role oversees a geographical region of large and small-format stores across Eastern Canada and involves occasional travel.

KEY PERFORMANCE METRICS

Regional profitability targets, measured through shrink results, EBITDA, and other key LP metrics

KEY ACCOUNTABILITIES

Functional

Effectively partner in implementing Indigo\'s Loss Prevention store training program and procedures strategy, including the delivery of appropriate educational curricula, and awareness sessions
Ensure strong field presence is maintained through communication and regular connections with Regional Directors and store leadership both online and in person
Analyze store data/metrics to identify causes of inventory theft or shortages by process errors
Track, measure, and report on key performance indicators driving implemented performance improvements
Investigate suspicious customer and/or employee activity
Following all provincial standards, lead investigations of internal and external theft and fraud; including conducting interviews and consulting with local authorities when appropriate
Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
Partner effectively with internal business partners to address loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy
Support stores through external audit process as required
Serve as the loss prevention subject matter expert and effectively partner with internal business partners in evaluating current and future security services, processes, and initiatives
Oversee the installation and/or maintenance of store security equipment such as security tags, surveillance cameras, and electronic security devices.
Provide timely Incident response follow-up and case management
Understand the impact to Indigo of changing external environmental factors (competitive, regulatory, technical, etc.)
Function as an advocate for the customer by placing them at the forefront of all design and decision-making processes
Proactively identify and anticipate customer expectations and needs
Embrace and seek out technology that creates high tech and high touch solutions for Indigo\'s customers
Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them
Stay current in functional expertise
Other duties as may be assigned

People

Has the ability to see the total organization with an integrated perspective
Develop positive and productive peer relationships
Work in a collaborative and constructive manner with team and cross functional partners
Bring out the best in others, empower and constructively stretch talent
Collaborate with others to drive flexible solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Understand/demonstrate in a manner that promotes, and is aligned with, Indigo\'s Mission, Vision, Beliefs
As a leader, hold others accountable in maintaining the integrity of Indigo\'s culture
Model Indigo\'s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: National Manager, Loss Prevention

KEY RELATIONSHIPS

Internal:
Store Field Regional Directors
Store Leadership
Logistics
Finance
Internal Merchants
Facilities
HR
Visual Merchandisers
Health and Safety

External:
Police Agencies
Industry Peers
Equipment Vendors

Qualifications
Minimum of 5 years of multi-unit loss prevention experience at the supervisory level
Post-secondary education and Private Security Professional (PSP) certification is an asset
Investigation and Interview experience (Wicklander certified)
Proven history of providing elevated levels of customer care and service, effective leadership, conflict resolution, and valuing diversity

Competencies / Skills / Attributes

Excellent people skills supporting a team environment
Excellent English communication skills - verbal and written
Ability to recognize and react to changing work demands
Strong ability to provide quality customer service and maintain a high standard of service
Experience in fostering a team atmosphere and work well within the confines of a team
Ability to manage typical and crisis situations efficiently and effectively
Effective organizational skills and diligence
Ability to work in a collaborative management environment with the ability to work independently
Strong time management skills required with the ability to perform multiple tasks/projects simultaneously
Working knowledge of the Microsoft Suite of office applications (Word, Excel, PowerPoint, etc.)
Comfortable with learning new technology, as learning and using proprietary security software is required

Other (travel, Bilingual, etc.)

Travel between store locations and Corporate Offices is required

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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