Job Description

Company Overview

Guestable is a short-term rental, property management and hospitality company that specializes in maximizing real estate income. We work with homeowners with one or more units, building owners with multiple units, and large-scale real estate developers. We provide high-level services to the real estate investors to maximize their profit from the short-term rental market without the work of being a host.

As a full-service management company, we cater to all services encompassing from marketing the properties online, handling operations and reservations processes, guests' collaboration and management, to having our seasoned hospitality staff clean after guests. By building top-performing online listings across multiple booking platforms (Airbnb, Booking.com, Expedia), we have achieved returns that significantly surpass those of the traditional rental market.

We have a culture of entrepreneurship and passion for hospitality, real estate, travel, and technology. We are a group of diverse professionals from hospitality & tourism, property management, sales and marketing, data science, and investment consulting, pursuing a unified objective.

We are committed to delivering exceptional experiences for our guests and providing enduring and effective solutions for our clients globally fostered by Guestable's Culture, Purpose and Philosophy. Guestable has positioned itself as the leading company in North America within this new and emerging industry and is headquartered in Toronto.

We are looking for a talented, responsible and energetic Regional Account Manager

to deal with our EAST COAST Accounts. This is a 100% in-office role, and the shift is at Monday to Friday, 9:00AM EST - 5:00PM EST.

The successful candidate will manage the designated accounts and provide post-sales functions, oversee property performance rates, analyzing inclination and declination of the accounts' competence, execute retention strategies while also contributing to sales and customer relationships within the designated area. The main scope of this role is nurturing existing client relationships, conducting market research, analyzing sales data, and preparing management reports. This role demands strong communication, high-level account management and competitive sales approach.

Job Responsibilities:

The roles and responsibilities listed below are of but not limited to, and whilst the company expands, applicants must understand extension or further responsibilities which will be agreed upon by both the employee and employer.

Act as a liaison between Guestable and existing clients to determine the processes necessary to achieve unified outcomes. Execute a high-level post-sales function to ensure account retention and good relations with clients. Coordinate with the team to develop and implement strategic plans to achieve sales targets and expand the customer base. Execute sales responsibilities to contribute to the sales team. Build and maintain strong, long-lasting customer relationships by partnering with them and understanding their needs. Identify new business opportunities and market trends to drive growth and profitability. Collaborate with internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives. Prepare and present reports on account status, sales performance, and market trends to the sales manager and other cross-collaboration teams. Stay up to date with industry developments, competitors, and market conditions to provide valuable insights and recommendations.
Basic Requirements

3-5 years of experience in Account Management

and

Sales with competitive communication skills. Energetic, drive, strong-team player, and a self-starter with knowledge in Sales related softwares. (CRM, HubSpot, Slack/Asana, Airtable and Gmail)*
Must be able to work in Canada legally and can provide employment documents. Ability to work in the office 100%, with shift Monday-Friday 9:00AM-5:00PM EST.
At Guestable, everyone is welcome! We believe that diversity, equality, and inclusion are fundamental to our success and growth, and we celebrate the unique perspectives and backgrounds that each team member brings. We strive to provide a supportive and equitable workplace for all.

Guestable is renowned for its ability to attract numerous applications, and we are thanking everyone for applying! While we strive to review all submissions, only candidates who best match our criteria will be contacted for further steps.

Learn more about Guestable at www.guestable.com or follow us on Instagram at @guestable!

Thank you for considering a career with us! We look forward to potentially welcoming you to our team.

Job Type: Full-time

Pay: $65,000.00-$85,000.00 per year

Ability to commute/relocate:

Toronto, ON M5H 1X6: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to understand that this role is 100% in-office with Monday-Friday shift that starts 9:00AM-5:00PM EST?
Experience:

Account management: 5 years (preferred)
Work Location: In person