Job Description

Position Overview

We are seeking a

Referral Coordinator / Medical Office Assistant (MOA)

to join our growing team. The ideal candidate will be detail-oriented, organized, and experienced in managing the referral process within a primary care clinical setting. This role supports our physicians by ensuring that all referrals, consults, and diagnostic requests are processed accurately and followed through in a timely manner.

Key Responsibilities

Referral Coordination

Prepare, process, and track specialist and diagnostic referrals. Follow up on pending referrals to ensure timely appointments and results. Maintain accurate referral logs and communicate updates to physicians and patients. Collaborate with external specialists, hospitals, and diagnostic centers.
Medical Office Support

Greet and check in patients in a professional, compassionate manner. Schedule and confirm appointments using the EMR (Med Access experience an asset). Manage phone calls, emails, and faxes efficiently. Assist with scanning, uploading, and managing electronic medical records. Support physicians in day-to-day administrative tasks. Completion of a recognized Medical Office Assistant (MOA) Certificate Program (required). Minimum 1 year of experience working in referral coordination or referral pathways within a medical clinic or healthcare setting (required). Strong knowledge of referral workflows, specialist networks, and follow-up procedures. Proficiency with Telus Health EMR (Med Access) or similar EMR systems (asset). Excellent organizational, communication, and multitasking skills. Professional, reliable, and able to work collaboratively in a team environment.
Multiple Location: Stony Plain and Edmonton (Please indicate location of interest)

Email: admin@havenmedical.ca

Deadline: Until we find the best fit (could it be you?)

Job Type: Part-time

Pay: From $18.00 per hour

Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person