Job Description

Reception/Administrative Support
Western District
Location: Bridgewater, Nova Scotia
Type of Employment: Full-Time, Permanent
Competition # WES 23156
Closing Date: November 1, 2023 About Us Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians. We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that\xe2\x80\x99s right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners. Across its districts, NSPHA provides more than 11,200 safe, affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotia\xe2\x80\x99s housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties. About Our Opportunity Under the direction of the Supervisor, Client Services, the Reception Administrative Support position is the first point of contact for tenants, applicants, and the general public. The incumbent provides clerical support to the Supervisor, Client Services and to employees working in client services to ensure effective client service and the efficient running of the office. Primary Accountabilities

• Receive phone calls and walk-in inquiries from tenants and the public.
• Assist with mailing and receiving applications and connect clients with appropriate contacts.
• Coordinate applicant intake, enter applications, manage waitlist, complete applicant reference checks and collect appropriate documentation from applicant when required.
• Distribute mail, manage email inboxes, file paperwork and maintain filing system.
• Prepare various correspondence, including those for tenant arrears and process tenant payments.
• Formulate reports, schedule appointments and record meeting minutes.
• Provide backup support for the Maintenance Clerk.

Qualifications and Experience

• Grade 12 or high school equivalent, plus one-year business course with two years\xe2\x80\x99 related experience.
• Competency in desktop software, including Microsoft Office.
• Excellent organizational skills, with the ability to establish priorities.
• Strong attention to detail and ability to manage deadlines.
• Solid written and verbal communication, client service oriented and adaptable to change.
• Effective interpersonal skills when dealing with co-workers, tenants, contractors, vendors, and the public.

Assets

• Competency in Yardi Property Management software.
• Current Emergency First Aid and/or WHMIS certifications.

Competencies required at this level of work are Organization, Prioritization, Communication, and Client Service. If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver\xe2\x80\x99s abstract, and confirmation of education credentials. Equivalency An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. Benefits Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules. Classification: CL 13
Salary Range: $20.72 to $22.55 Hourly
Work Week: 35 hours Note: This is not a Civil Service position. We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application. To Apply Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name. Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Job Types: Permanent, Full-time Salary: $20.72-$22.55 per hour Expected hours: 35 per week Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: In person Application deadline: 2023-11-01