Job Description

Are you looking for opportunities to work for a rapidly growing company with room for advancement? At Support Services Group, 95% of leadership are hired from within. We are looking for motivated customer support specialist to be a part of our PODS team!Any call center/work from home environment would be considered an asset for this role!What is in it for you?We value your contribution and believe that hard work should pay off. We offer competitive rewards and compensation, and we will work with you maximize earnings through goal attainment.This is a work from home customer support SALES specialist position.You must have your own equipment for this position. Windows destop or laptop with Windows 10 or newer operating system, USB headset and webcam required. You will be fully supported by onsite and work from home support staff.

• $20.00 Per Hour

• Health, dental, and vision insurance
• Accrue Paid time Off

• Six weeks paid training

• Significant career development and advancement opportunities.

We will work closely with successful candidates to ensure they are developed, educated, and motivated to maximize earnings and provide outstanding customer service to our clients.Our employees are treated with respect. We foster a positive and professional work environment and strive to provide a comfortable, safe, and healthy workplace where employees feel secure and happy.Our team will be fully engaged to provide you with the support you need in your role as brand ambassador and world class customer service advocate for our PODS clients.What we are looking for:Bilingual Customer Service Representatives in Nova Scotia / New Brunswick area to support inbound customer service and sales calls for globally recognized clients.We need confident, fully engaged team players who bring an enthusiastic outlook to each day, are willing and eager to learn new skills, and share our principles of professionalism and integrity.As with most inbound customer support roles, applicants will be required to present and offer various products and services to customers as part of a consultative sales process.In your role as brand ambassador, you will learn how to further satisfy customers through a process of consultative selling.POSITION RESPONSIBILITIES:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner

• Sell products and services as required by client

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Accurately document and process customer claims in appropriate systems

• Follow all required scripts, policies, and procedures

• Utilize knowledge base and training to accurately answer customer questions

• Comply with requirements surrounding confidential information and personal information

• Appropriately escalate customer issues with the managerial team

• Ensure first call resolution through problems solving and effective call handling.

• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes.

• Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS:Required

• Must be 18 years of age or older
• Must reside in Nova Scotia or New Brunswick
• Speak Fluently in English and Fench

• Sales Experience will be considered an asset.

• High school diploma or equivalent

• Experience with data-entry utilizing a computer

• Have a wired, high-speed internet connection (Download speed of 20Mbps+)

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Ability to work regularly scheduled shifts within our hours of operation including the training period.

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused, and self-manage

• Strong team orientation and customer focus

• Must be able to pass a background check

• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

We\'re excited for you to join our team!
Job Type: Full-Time Only, Days, Evenings, and WeekendsSalary: $20.00 per hour plus bonuses

Support Services Group