Job Description

Description

The

UCVM Community Care Clinic

in the

Faculty of Veterinary Medicine

is currently seeking a Full-time Limited Term

Receptionist

for approximately 24 /months.


The UCVM Community Care Clinic will provide veterinary care to Albertans facing barriers to accessing veterinary services, while offering opportunities for veterinary students to learn and apply the principles of contextualized care in a primary care small animal setting.


The Receptionist reports directly to the Manager of the Community Care Clinic. They may also receive functional direction from Lead RVT, faculty members, especially when it comes to mentoring or demonstrating clinical skills and procedures. Will occasionally work with Clinical Teaching Technicians, likely in support of student learning and clinic operations.


Given the work environment, the Community Care Clinic Receptionist must not have any known animal allergies that interfere with their ability to perform the tasks required of the position. The position may be physically demanding due to the heavy lifting and prolonged periods of standing required.


The work requires the staff to have strong communication skills when scheduling and providing administrative services to support UCVM Community Care Clinic. This position can occasionally have high stress level due to the work performed.


This position will require working as a team and independently in planning and execution of day-to-day activities. This position works 35 hours a week, Monday to Friday, but on occasion, there may be a need to work outside of regular hours.

Summary of Key Responsibilities

(job functions include but are not limited to):

Greet and check in clients and their pets with professionalism Schedule appointments and manage the clinic calendar Answer phone calls and emails courteously Maintain accurate client and patient records using ezyVet Manage record requests between veterinary hospitals and community partners Process payments, handle billing inquiries, and processing end of day procedures Assist clients in accessing appropriate resources or referrals Cross-trained to support Technologist Assistants Support outreach activities and mobile clinics Track and restock nutritional and over-the-counter supplies Ensure the reception area is clean and welcoming Ensures incidents or occupational injuries are properly documented and reported as outlined in University of Calgary Safety and Security protocols Interacts with facility users (faculty, students, staff, and others) in a pleasant and respectful manner Maintains confidentiality, adheres to safety regulations, and is flexible in helping in other areas as required

Qualifications / Requirements:

Certification in Veterinary Technician Assistant or Veterinary Office Assistant (asset) 3-5 years of experience in a small animal veterinary practice Knowledge of contextualized care and spectrum-of-care models Familiarity with veterinary terminology, procedures, and patient record systems (e.g., ezyVet) Strong communication, organizational, and problem-solving skills Ability to work independently and collaboratively in a changing environment The ability to restrain and handle small animals with low stress handling Valid driver's license and reliable transportation Physical ability to lift animals and stand for extended periods Experience working with students and/or in educational settings (asset)

Application Deadline:

October 9, 2025

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


This position is part of the AUPE bargaining unit, and falls under the

Operational/Administrative Job Family, Phase 2.


For a listing of all management and staff opportunities at the University of Calgary, view our

Management and Staff Careers website

.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.


The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (

equity@ucalgary.ca

) and requests for accommodations can be sent to Human Resources (

hrhire@ucalgary.ca

).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.