Job Description

About you

You're someone who loves learning, takes pride in doing things well, and thrives in a collaborative, evolving workplace. You may not bring years of industry experience, and that's okay! What matters most to us is

your attitude

:

open to feedback, willing to adapt and embrace changes, and always looking to grow.

You'll be the friendly face greeting customers as they step into our store, providing a wide range of recognition options, to help them bring their award ideas to life. A keen eye for detail (names, colors, designs) and a natural sense of organization will help you shine.

We provide full training, and we're committed to supporting your learning as you take on more responsibility over time.

What you'll do

Guide showroom customers in selecting new awards and picking up completed orders Efficiently handle incoming phone and email inquiries, and assist walk-in customers with a warm, professional demeanor Manage accounts by providing top-notch customer services Process inbound orders accurately and promptly through HubSpot and create order on internal order management system Support the sales team with administrative tasks, including scheduling couriers, tracking orders, and maintaining customer records Learn and explain our award-making process and product options to customers throughout our training provided Maintain an organized and welcoming front desk environment Collaborate with team members to ensure smooth order production and customer satisfaction

Your Toolkit for Success

A positive attitude as a problem solver who welcome and tackle challenges Proven experience in CSR and administrative role in office settings Outstanding verbal and written communication skills, with a purpose at making clear, friendly, and empathetic interactions. Great eye for colors, patterns, and fine design details, with an inborn aptitude for keeping things tidy. Proficient in multitasking and maintaining composure in a fast-paced environment

Sound Like a Match?

If you're ready to grow with a company that values dedication, learning, and teamwork, we'd love to meet you. :)

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Work Location: In person