Job Description

Job Overview

We are seeking a reliable, detail-oriented, and professional

Back-Office Customer Service Receptionist

to join our beauty and wellness team. This role is strictly phone- and system-based and is responsible for managing all customer service communications and booking operations from the back office. The ideal candidate is highly organized, confident on the phone, and comfortable working on a computer all day while delivering exceptional client support.

Responsibilities

Manage all inbound and outbound customer service calls Respond to client inquiries via phone, email, text, and online platforms Handle appointment scheduling, confirmations, rescheduling, and cancellations Maintain accurate client records in the customer service and booking systems Follow up with new inquiries and existing clients Support lead management and convert inquiries into bookings Handle client concerns and escalate issues when necessary Generate basic daily reports for management
Qualifications & Experience

Previous experience in customer service, receptionist, call center, or administrative roles preferred Strong verbal communication and professional phone etiquette Comfortable working on computers, CRMs, and booking software Highly organized with strong attention to detail Ability to work independently in a fast-paced environment Professional attitude, reliability, and accountability
Job Type: Full-time

Pay: $17.00-$22.00 per hour

Expected hours: 40 - 60 per week

Work Location: In person