Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Receptionist serves as the primary on-site contact for our client facility, delivering exceptional customer service while managing daily operations across reception, shipping, and administrative functions. This role requires seamless coordination between multiple client departments and our Toronto head office to ensure superior service delivery.



WHAT YOU'LL DO

Greet visitors, manage inquiries, handle phone calls/visitor management, and maintain reception area while coordinating catering/office functions

Process all incoming/outgoing packages, international shipments, equipment deliveries, and coordinate logistics operations

Support daily order processing, delivery coordination, walk-in orders, and generate custom reports for various teams

Process employee payments, receipts, warehouse support, and assist with order processing and finalization

Manage hospitality services per client standards and KPIs while collaborating across JLL business lines

Ensure superior customer satisfaction through consistent service delivery and proactive client relationship management

Maintain safe working environment for all employees and visitors while complying with health/safety procedures



WHAT YOU BRING (REQUIRED)

Excel in fast-paced, transactional environments with strong attention to detail and proven ability to handle multiple complex priorities

Excellent written/verbal communication and presentation abilities with strong interpersonal skills across all organizational levels

Demonstrated client relationship management, customer service excellence, and professional stakeholder engagement approach

Track record of delivering high-quality results under tight deadlines while managing conflict and balancing client/firm needs

Physical presence required onsite for daily operations oversight



WHAT YOU BRING (PREFERRED)

Proficiency in Microsoft Office Suite with SAP experience preferred

Experience working with senior leadership and cross-functional teams in collaborative environments

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.