Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Receptionist serves as the primary on-site contact for our client facility, delivering exceptional customer service while managing daily operations across reception, shipping, and administrative functions. This role requires seamless coordination between multiple client departments and our Toronto head office to ensure superior service delivery.

WHAT YOU WILL DO:

Reception & Guest Services

Greet visitors and manage all inquiries with professionalism and courtesy

Handle phone calls, visitor management, and guest pass coordination

Maintain reception area presentation and manage office supplies

Coordinate catering and office functions



Shipping & Mailroom Operations

Serve as primary Mailroom clerk handling all incoming/outgoing packages

Process international shipments including commercial invoices and customs coordination

Manage specialized equipment shipments to provincial installers and customers

Coordinate sample shipments for brewery and marketing teams

Oversee driver deliveries and logistics



Customer Service & Order Management

Collaborate with Customer Service team on daily order processing and delivery coordination

Process walk-in orders and payments on-site

Generate custom daily, weekly, and monthly reports for various teams



Administrative & Financial Support

Distribute employee payment information and process receipts

Support warehouse operations with shipping reports, orders, and payments

Assist with order processing and finalization



Client Relationship Management

Proactively manage hospitality services per client standards and KPIs

Collaborate across all JLL business lines (FM, Engineering, Transactions, Projects)

Ensure superior customer satisfaction through consistent service delivery



Health & Safety Compliance

Maintain safe working environment for all employees and visitors

Comply with all health and safety guidelines, policies, and procedures

WHAT YOU WILL BRING:

Core Competencies:

Excel in fast-paced, transactional environments with strong attention to detail

Proactive client relationship management and customer service excellence

Proven project management skills with ability to handle multiple complex priorities

Strong problem-solving and analytical thinking capabilities

Key Skills:

Excellent written/verbal communication and presentation abilities

Proficiency in Microsoft Office Suite (SAP experience preferred)

Strong interpersonal skills and ability to work with all organizational levels

Change management and continuous improvement mindset

Essential Qualities:

Client-focused with professional stakeholder engagement approach

Collaborative team player who embodies JLL's core values

Positive, empathetic leadership style with strong work ethic

Physical presence required onsite for daily operations oversight

Experience Requirements:

Demonstrated ability to manage conflict and balance client/firm needs

Track record of delivering high-quality results under tight deadlines

Experience working with senior leadership and cross-functional teams

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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.