Job Description

Who We Are At Pfaff Automotive Partners, we\xe2\x80\x99re united by a passion for cars, and we\xe2\x80\x99re as crazy about them. It\xe2\x80\x99s about more than just selling and servicing cars. We\xe2\x80\x99re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in partnership with Lithia and Driveway, North America\xe2\x80\x99s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible \xe2\x80\x93 with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles. Reports to:
Service Manager Summary
This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages. The position is also responsible for a variety of clerical duties, which include the maintenance and presentation of a professional office. Duties and Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs various clerical tasks, which include but are not limited to typing, filing, maintaining service logs, and data entry.
• Makes changes and issues receipts to customers.
• Reconciles cash drawers daily.
• Maintains the housekeeping of the reception area, ensuring maintenance issues are reported immediately.
• Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents.
• Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.
• Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
• Maintains customer and company confident by keeping information confidential and secure.
• Maintains a positive working relationship with team member ad management in a team environment.

Skills and Qualifications

• Minimum of 1-year experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Experience with licensing, CDK and 180 is an asset.

What\xe2\x80\x99s in it for you In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

• Discounted programs to enhance employee experience
• Enhanced vacation policy, based on tenure
• Track Days & Budget Car Track Challenge
• Seasonal Employee Events
• Support in career advancement
• Robust training and development programs
• RRSP/DPSP/TFSA
• Company paid Life Insurance, Accidental Death & Dismemberment
• Comprehensive Health and Dental and extended Health Care
• Employee Assistance Program
• Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners \xe2\x80\x93 please note due to the volume of applicants, only those selected for an interview will be contacted. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. Job Type: Full-time Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mississauga, ON L4W 5K3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)
• Automotive: 1 year (required)

Licence/Certification:

• G or G2 Driving License (required)

Work Location: In person