Job Description

Job description:

Location: Hamilton, ON
Reports To: Medical Office Manager
Hours of Work: Full-Time (Flexible schedule)

Infini Health Vision and Culture

At Infini Health, we are a leading integrated sports medicine, musculoskeletal, neurological, and pain center. Utilizing advanced diagnostic imaging, we provide comprehensive medical assessments aimed at optimizing the health and performance of our patients. Our focus on patient care, research, and education sets us apart, with a diverse clientele that includes professional athletes, performing artists, and individuals seeking cutting-edge healthcare solutions.

Who This Position Is Perfect For:

This role is tailor-made for a proactive individual who thrives in a fast-paced, ever-evolving environment. The ideal candidate will:

Be based in

Hamilton

, as this position requires in-office attendance with flexible working hours. Possess a strong work ethic and commitment to excellence. Be highly organized with the ability to multitask effectively while maintaining a focus on patient satisfaction and clinic operations. Demonstrate strong leadership and communication skills with a proven ability to manage teams. Be comfortable working autonomously, taking initiative to manage tasks and resolve issues efficiently.
Role Description Summary

The Receptionist is the first point of contact for patients and visitors. This role is responsible for providing exceptional customer service, managing administrative duties, and ensuring the smooth day-to-day operations of the medical office. The ideal candidate is professional, detail-oriented, and able to multitask in a fast-paced healthcare environment.

Key Responsibilities:

1. Patient Reception & Communication

Greet patients and visitors in a courteous, professional manner. Answer, direct and conduct follow-up phone calls; respond to inquiries or relay messages appropriately. Schedule, confirm, and update patient appointments using the clinic's electronic medical records (EMR) system. Verify patient information and update records as needed. Assist with patient check-in and check-out procedures. Maintain confidentiality of all patient and clinic information in accordance with privacy laws (e.g., PHIPA or HIA).
2. Patient Scheduling Services

Manage incoming and outgoing correspondence (emails, faxes, mail). Process billing, payments, and insurance claims as required. Maintain organized filing systems for medical and administrative records. Prepare and distribute reports, referrals, and requisitions as directed by healthcare providers. Support the coordination of physician schedules and clinic operations.
3. Clinical Operations Support

Maintain examining rooms with necessary supplies and ensure rooms are cleaned and orderly between patients. Maintain waiting room ensuring cleanliness and a welcoming environment. Provide administrative support to the clinic including data entry, faxing, scanning, shredding, letters, photocopying, etc. Provide training to new MOA staff, as required. Provide coverage for breaks or time-off for other team members. Advise appropriate staff when inventory is running low. Follow clinic procedures and practices, providing feedback for improvements. Understand and comply with clinic environmental infection prevention and control measures. Understand and comply with clinic sick policy. Maintain professional communication and relationship with all members of clinical team. Other duties as assigned.

Qualifications & Skills

Education & Experience:

Completion of post-secondary diploma or certificate in Medical Office Administration will be considered an asset. Minimum of

2 years' progressive experience

in a multidisciplinary clinical setting, ideally in diagnostic imaging, pain management, or musculoskeletal care. Solid understanding of healthcare administration, regulations, compliance, and industry best practices.
Skills & Competencies:

Strong organizational skills with an ability to manage multiple tasks and priorities effectively. Proven ability to remain calm under pressure, with a customer-focused approach and excellent interpersonal skills. High attention to detail and accuracy, particularly in patient information and billing. Proficient in Microsoft Office and experience using EMR systems, PACS, and other clinic software. Strong verbal and written communication skills. Ability to maintain confidentiality and comply with privacy regulations. Key competencies include adaptability, problem-solving, team collaboration, and technology proficiency.
Working Conditions:

The Receptionist will work primarily in an office/clinic environment at

our Hamilton

location. Full-time role with flexibility in schedule to accommodate clinic needs. The role requires a collaboration, strong communication, and team-player attitude within a dynamic, high-volume setting.
Physical & Psychological Health Requirements:

The role may involve physical activities, including extended periods of computer work, administrative duties, organizing office spaces, and managing equipment. Must be able to practice patience and empathy while interacting with patients experiencing both acute/chronic pain. Ability to assist patients entering or exiting the clinic with mobility challenges.

Employee Equity Statement

Infini Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and encourage individuals from equity-seeking groups to apply. We will provide accommodations throughout the recruitment process as per the Accessibility for Ontarians with Disabilities Act (AODA) and the Alberta Human Rights Act.

Job Types: Full-time, Permanent

Work Location: In person