Job Description

Position

Receptionist

Location

Edmonton, Alberta



Receptionist

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren\xe2\x80\x99t satisfied with keeping pace with today\xe2\x80\x99s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

A receptionist is our first point of contact, an ambassador for our firm, represents/presents the client brand.

Responsibilities:

• Will manage front office, telephone, client meetings, greet clients and visitors.
• Sending, receiving and sorting mail, couriers packages, and virtual mail; ensuring delivery to right people/departments
• Will look up unidentified mail in (client database).
• Will cross train in the mail/print center and rotate in as necessary.
• Will manage in-house client events
• Escort guests to meeting rooms. Take coats/luggage and store. Offer coffee/water.
• Works closely with department Admins.
• Oversee services mailbox - for administration of client meeting room reservations and catering requests. Triage catering requests and coordination of managed client meeting rooms.
• Oversee fax mailbox \xe2\x80\x93 recorded voice messages and electronic fax.
• Back up oversight to facilities mailbox, submit service request to landlord for building issues.
• Document front desk processes and maintain \\ update on sharepoint site.
• Performing various administrative tasks including, booking meeting rooms, arranging catering, transportation and completing ad hoc requests for colleagues
• Back up to support requests for records retrieval during transition of electronic records to the business.
• Familiarity with Iron Mountain File storage documentation \xe2\x80\x93 e.g. arranging pick up.
• Security access card administration.
• Participate in Health & Safety Fire warden.

Continued

Education & Experience:

• High School Diploma or equivalent experience
• Minimum 1-2 years of experience working in a reception or switchboard position

Skills:

• Excellent communication and interpersonal skills; professional interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy
• Exceptional customer services skills both in person and over the phone; excellent telephone skills; professional speaking voice and tone
• Strong client focus
• Strong organizational skills
• Strong attention to detail
• Effective use of Microsoft Office
• Demonstrated initiative and resourcefulness
• Ability to work independently, manage their time efficiently and with limited supervision
• Ability to regularly lift and push objects up to 30-50 pounds

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies\' optimizing their end-to-end business solutions.

Ricoh