Receptionist, Customer Support
Saint-Laurent, QC, Canada
Job Description
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Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services. The Receptionist is the first point of contact with our customers, both in person, on the phone and by email. As part of your duties, you will have to take calls from customers and proceed to orders and request services. Main tasks:
- Welcome visitors who come to the office;
- Take orders over the phone or by email and process them;
- Follow-up of open sales orders and BOs;
- Manage the mailbox;
- Send documents at the request of the customers;
- Daily billing;
- Monthly billing;
- Tracking of empty container returns;
- Sends mail and parcels;
- Closing service orders;
- Maintain customer lists in the computer system (price list, changes, customer contact modifications) ;
- Follow-up of orders for office supplies;
- Follow-up of the service schedule;
- Edit and Print attendance sheets;
- Label printing;
- Enters service calls into the system;
- Filing
- All other related tasks
- Bilingual (French and English)
- Customer Service Experience
- Detail-oriented
- High stress management capacity
- Knowledge of Microsoft Office
- Knowledge of the Business central ERP system (an asset)
- Being able to communicate effectively and be able to set priorities is an imperative
- Able to work in a fast-paced, growth-oriented, flexible, good sense of humor.
- Dental care
- Extended health care
- Paid time off
- 8 hour shift
- Day shift
- Monday to Friday
- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)
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Job Detail
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Job IdJD2143253
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint-Laurent, QC, Canada
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EducationNot mentioned