Job Description

Please note this in-house position works the following schedule (based on a 2-week rotation):

Week 1

Week 2

Sun-off Sunday 9-6

Mon-off Monday 4pm-8:30

Tuesday 4pm-8:30 Tuesday off

Wednesday 4pm-8:30 Wednesday off

Thursday off Thursday 4pm-8:30

Friday off Friday 4pm-8:30

Saturday 8-6 Saturday off

Position Summary

The Receptionist/CSR contributes to Henry Walser Funeral Home's mission to be a team of caring and compassionate professionals who are committed to providing funeral services that help families and friends honour their departed loved ones in a manner that helps to facilitate the healing process by ensuring the families are welcomed with the best possible care, attention, and friendly attitude while offering assistance to those who visit the funeral home.

Operational Responsibilities

Attend to visitors coming into the funeral home, provide answers to any questions and direct them to appropriate person when required

Coordinate appointments and office allocation for all team members

Follow all donation procedures in place; receive donations and balance at the end of each shift

Process account payments from clients/families

Provide general administrative and clerical support to all team members

Performs other related duties as assigned

Service Excellence

Ensure high levels of professionalism, caring and compassionate demeanor, and appearance are demonstrated in all interactions internal and external to the company

Ensure high levels of quality, accuracy, and efficiency in department practices and processes

Ability to communicate fluently in English is essential

Qualifications, Skills, Attributes

Experience, Education, and Technical Skills

3+ years of Customer Service experience Diploma or Degree from a recognized college or university in a related field is an asset Knowledge of standards and procedures in Funeral Service would be an asset, although no specialized knowledge or experience is required to enter the position Ability to assess situations appropriately and offer appropriate feedback and solutions to families and external contacts High level of administrative preparation and coordination is required Strong computer skills and working knowledge of Microsoft Office programs is required to enter information into database and to communicate by email with internal contacts Working knowledge of accounting software would be an asset Strong mathematic skills are required to properly receive, and document donations received and to accurately document, post and reconcile donations and basic technical skills are required to work with standard office environment Ability to interact with grieving families
Henry Walser Funeral Home welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Part-time

Work Location: In person