Job Description

Dixie Bloor Neighbourhood Centre

(DBNC) is a leading, inclusive, welcoming, proactive, community-inspired agency. It is the organization that the community chooses because it meets their diverse and changing needs through empowerment, partnerships, active listening, engagement, and leadership.

DEI Statement:

We uphold and advance principles of diversity, equity and inclusion across the organization - every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another.

JOB SUMMARY:

The Receptionist (

volunteer

) position is the first point of contact for clients and ensures the efficient flow of communication for agency wide services.

Duties and Responsibilities:

Receive and direct all incoming telephone calls, provide information and referrals to DBNC services. Greet clients upon arrival, answer inquiries and direct them to appropriate staff. Conduct intake form and ensure clients have the documents appropriate for services. Ensure office equipment is in working order and troubleshoot when required. Be aware of Panic Alarm/Fire Alarm procedures and protocols. Develop and maintain a filing system and contact lists. Coordinate incoming, outgoing mail and courier dispatches. Collect statistical records and prepare monthly reports. Participate in team meetings. Liaise with Office Administrator to handle requests and queries from the Senior Management team. Daily processing of invoices, matching with packing slips, retrieving signatures, and submitting to Purchasing and Accounting. Assistance with Tax Clinic - booking appointments, verifying documents, liaison with tax volunteers. Maintain a clean, tidy, safe, and functional reception area. Be aware of facility upkeep and maintenance from health and safety perspective. All other tasks as requested by manager which support our programs

QUALIFICATIONS:

Ability to continuously manage simultaneous tasks. A minimum of a year reception experience working in high volume environment (over 200 calls per day). Working knowledge of Microsoft 365 (Outlook, Word, and Excel). Experience in database, preferably client relationship management (CRM). Knowledge of fire evacuation and lockdown procedures. Knowledge of non-profit sector and issues affecting newcomers. Strong organizational skills, accuracy, and consistency of work a necessity. Excellent English oral and written communication skills. Cultural sensitivity, mature judgment, and good conflict resolution skills. Additional language/s is an asset. High school diploma.

Interested applicants should submit a resume quoting reference number: 025-025 by July 15, 2025 to:

Manager of Operations - Administration and IT Services

Mahers@Dixiebloor.ca

GaryG@Dixiebloor.ca

Applicants must be available to work Thursday evening 3 - 7 pm

Dixie Bloor Neighbourhood Centre 3650 Dixie Rd. Suite 103,
Mississauga, ON L4Y 3V9

DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process.

DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons.

Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act).

Interested applicants should submit a resume quoting reference number:

025-025

by July 15th 2025

Human Resources Department, Dixie Bloor Neighbourhood Centre

3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9

Email:

GaryG@Dixiebloor.ca

mahers@Dixiebloor.ca

We thank all applicants but only those selected for an interview will be contacted.

Dixie Bloor Neighbourhood Centre is an equal opportunity employer

Job Type: Internship / Co-op
Contract length: 3 months

Flexible language requirement:

French not required
Schedule:

Monday to Friday
Education:

DCS / DEC (preferred)
Experience:

Front desk: 1 year (required) Administrative: 1 year (required)
Work Location: In person

Application deadline: 2025-07-15
Expected start date: 2025-07-30