Job Description

This role is a full-time position, based onsite 5 days per week in our Cambridge office.


The successful candidate will provide exemplary reception duties and customer service for branch customers and clients. The Receptionist and Administrative Assistant will also assist with the opening, sorting and distribution of incoming mail and faxes, scanning and indexing daily internal and external mail.

What you will do:

Greet and assist walk-in clients and prospects Answer, screen and forward incoming phone calls Receive and process client payments Manage incoming faxes and email Manage voicemail inbox Scan, archive and retrieve policy documents Support mailroom incoming/outgoing mail Provide Helpdesk support and employee support Support inventory and document control Provide internal and external Events support Provide administrative support to other departments, as needed Perform other duties, as assigned

What you will bring:

High School Diploma or equivalent Previous reception experience is required Strong customer service and caring attitude Demonstrates sound judgement, ethics and integrity Attention to detail Strong organizational skills with the ability to multitask and prioritize in a fast-paced work environment Proficiency with Microsoft Office Products Ability to work in a physical work environment requiring the ability to lift, move and set up, for example: office furniture and/or boxes, etc.

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.


Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

Competitive salary Participate in our comprehensive benefits plan on day one -- no waiting period Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement

Are you interested?

Please Apply!


This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.


While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.