Job Description

About Us:

Family owned and operated for over 40 years, CF Interiors is an interior designers' playground. Specializing in furniture, rugs, lighting and accessories, CF Interiors prides themselves in servicing interior design professionals across Canada.

We're passionate about thoughtfully-designed furniture that lasts, and we strive to provide exceptional customer service to assist designers in curating beautiful spaces. CF Interiors offers leading interior design selections from modern, traditional and transitional furnishings and accessories to suit any aesthetic, and has become Western Canada's premiere trade resource center.

About the Role:

You're the key connection point between the warehouse, customer service, and sales teams -- making sure customer orders are processed accurately, claims are handled efficiently, and delivery operations run smoothly. This role supports day-to-day order flow while enhancing client satisfaction and internal communication.

Responsibilities:

Receiving:

Ensure all incoming products are accurately received into the warehouse system and allocated to the correct orders.

Claims:

Process claims for damaged products including submission to vendors and direct client communication on claim status.

Delivery Scheduling + Quoting:

Assist with delivery scheduling and quoting for out of town orders when necessary.

Document Management:

Ensure all shipping and delivery documentation is properly completed and filed.

Pick-up Scheduling:

Contact clients to arrange warehouse pick-ups.

Payment Processing:

Contact clients and collect final payments on orders.

Communication:

Maintain clear communication with the sales, customer service, and warehouse teams to ensure smooth order fulfillment and exceptional customer service.

Problem Resolution:

Assist with resolving any order discrepancies or delays.

How your success will be measured:

Accuracy in product allocation to customer orders. Timeliness of product receipt and order allocation. High level of customer satisfaction through clear communication and problem resolution.

Your Skillset Includes:

2+ years of experience in warehouse and/or claims operations and customer service. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both verbal and written. Customer service-oriented with a focus on accuracy and attention to detail. Previous experience with Google Workspace is a plus.
Job Type: Full-time

Pay: $48,000.00-$52,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Extended health care Flexible schedule On-site parking RRSP match
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Experience:

Customer service: 2 years (required) Administrative: 2 years (required)
Work Location: In person