Job Description

Addictions and Mental Health Ontario (AMHO) is seeking a Quality Improvement Coach to support program operations for the Excellence through Quality Improvement Project (E-QIP). This is a full-time, temporary position ending on March 31, 2024, with the possibility for extension. This role also provides the incumbent with the opportunity to work remotely with flexibility to attend occasional in person meetings at the AMHO office and visit member sites.

E-QIP is an initiative jointly led by Addictions and Mental Health Ontario (AMHO) and the Canadian Mental Health Association (CMHA) Ontario Division, working jointly with the Provincial Support System Program (PSSP) at the Centre of Addiction and Mental Health (CAMH). The program is funded and delivered in collaboration with the Mental Health and Addictions Centre of Excellence at Ontario Health.

The overarching objectives of E-QIP are to support community mental health and addiction agencies by:

Supporting community mental health and addiction organizations to build Quality Improvement capacity and culture

Supporting uptake and use of standardized tools and data for decision making and planning

Supporting alignment of quality improvement initiatives with priorities for improving the mental health and addiction system in Ontario

About the Organization

Addictions and Mental Health Ontario (AMHO) represents nearly 200 addiction and mental health service providers across Ontario. Through policy work, advocacy initiatives, quality improvement work, service development and a variety of member supports, AMHO works closely with its members toward their shared vision of making Ontario the home of the best addiction and mental health system, anywhere.

AMHO members are involved in the on-the-ground addiction and mental health care that thousands of Ontarians access every day. Our members provide a wide range of community-based treatment including individual and group counselling, case management, peer support, residential treatment, withdrawal management, supportive housing, harm reduction services and programs based out of hospitals.

We are a small, energetic and nimble team who are dedicated to advancing AMHO's mission.

About the Opportunity

Reporting to the Director, Policy, Quality and System Transformation at AMHO, QI coaches provide project and organizational support related to QI models/frameworks (for example, the Model for Improvement), practices, methods, tools, change ideas, and policies to AMHO's members. Coaches also work with community MHA agencies to build their measurement and data analytic capacity, specifically for the purposes of quality improvement. Activities include assessment of data, using data to identify gaps in quality, development of measurement plans and process and outcome indicators, analysis of results, and linking local and system measurement.

QI Coaches play an important role in creating connections and alignments across projects and organizations, managing multiple projects simultaneously, and leading knowledge transfer activities.

Key Responsibilities

Provide QI and measurement coaching to MHA providers through a range of E-QIP offerings

Serve as knowledge broker by connecting MHA providers and organizations to best practices, resources, and tools

Facilitate problem-solving and assist in developing QI knowledge and skills

Guide and advise organizations on measurement for QI including assessing data, developing indicators, and analyzing results

Support and participate in curriculum development and program planning

Facilitate adoption and implementation of best practices

Support organizational leaders in change management

Support QI projects/initiatives via online QI collaborative platform

Ongoing assessment of organizational QI implementation status

Other duties and projects as required

Qualifications and Experience

Graduate degree in health quality improvement, health system performance, public health, epidemiology, statistics, information management, or a related field OR a minimum of 3 years' experience in quality improvement, decision support, or accreditation

Work experience in the mental health and addiction sector, or broader community and social services sector OR advanced knowledge of the mental health and addiction sector, specifically issues relating to people living with mental health and addiction conditions

Familiarity with common data collection tools in the mental health and addiction sector

Familiarity with provincial directions in health care policy and reform, QI, and applicable legislation in Ontario

Familiarity with current QI literature, methodology, and practices (e.g., Quadruple Aim)

Familiarity with key concepts and measurement of health equity and social determinants of health

Experience leading accreditation in a community agency OR experience as an accreditation surveyor would be an asset

Experience managing projects and managing multiple tasks within established timelines in a team environment

Ability to work effectively in a wide range of settings with individuals from diverse backgrounds

Strong teaching and group facilitation skills

Superior communications skills

Bilingualism (French/English) is an asset

Addictions and Mental Health Ontario is an equal opportunity employer, and we are committed to building an inclusive, diverse, accessible, respectful and anti-racist workplace and creating more and better opportunities for those who face more barriers to employment and advancement. AMHO always encourages people with lived experience with addiction, substance use and mental health to apply.

Please inform us if you require any accommodations during the hiring process. We thank all applicants in advance however, only those under consideration will be contacted.

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