Job Description

Requisition ID: 166452 Tangerine is Canada\xe2\x80\x99s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It\xe2\x80\x99s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada\xe2\x80\x99s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!
ROLE PURPOSE: The Quality Engineering (QE) Manager provides support to the Sr. Manager, Quality Engineering and/or Director, Quality Engineering and is responsible for the oversights and coordination of testing and quality engineering activities within the banking domain. Responsibilities include leading and supervising of the test channels and/or testing team ensuring testing strategy, design, execution, defect management and resourcing are executed and delivered in compliance with governing regulations, internal policies and procedures.

ROLE ACCOUNTABILITIES:

• Day-to-day supervision of the test channels and/or testing team, including the overseeing of the following type of testing: Functional Testing (including automation), Integration Testing, Services Testing, Regression Testing, Accessibility Testing, User Acceptance Testing, Production Acceptance Testing and other types of testing as required.
• Coach and provide mentorships to testing team members in various areas, including business domain, functional testing, automation, and non-functional testing while ensuring the test teams are compliant with Tangerine test methodologies and industry best practices.
• Manage and lead testing activities for multiple large-scale enterprise-wide programs/projects for Tangerine that are executed in Waterfall or Agile methodology
• Assess the risks associated with the development aspects of each solution/project and define approaches for automation, services, and manual testing, and institute change within the team. Document testing risks and provide mitigation and contingency plans from a testing standpoint.
• Drive delivery excellence for test channels and/or testing teams under own umbrella by providing governance and continuous improvement, thereby generating high-quality outcomes.
• Collect strategic, technical, and operational test metrics. Analyze current defects and test execution trends, and extrapolate data for predictive analysis.
• Work with people of varied levels within QE and/or outside of the QE Team, including Business/Product, Engineering, PMO, Release Management, Design, etc., to meet key objectives and advocate for quality.
• Accountable for the team\xe2\x80\x99s adherence to governance and processes, timely management of any issue or escalation, and facilitating overall escalation processes.
• Manage and review documentation and creating of testing artifacts (e.g., test strategies, plans, estimates, test cases, metrics/dashboard, defects log/report, sign-offs) to ensure artifacts adhere to prescribed standards and audit requirements.

MINIMUM QUALIFICATIONS: Education/Experience:

• University or College Degree or equivalent experience in Computer Science/Engineering
• 10+ years of solid experience working within SDLC/TDLC
• 8+ years of solid testing experience within the capacity of Software Quality Engineering with at least 2+ years of experience managing multiple QE teams
• Proficient testing background in the Canadian financial services industry
• Experience with Mobile and Web technologies

General/Technical Skills:

• Solid understanding of test process methodologies and tools
• In-depth understanding of software development methodologies and practices
• Demonstrated ability in managing multiple testing teams for functions/projects. Experience in managing on-shore, and off-shore resource models
• Strong analytical skills with the ability to structurally challenge assumptions or ideas
• Extensive experience in test planning and management tooling
• Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Visio, and MS Project)
• Competent in/working knowledge with various tools, including Defect Management Tools, Requirement Management Tools, Test Management and Planning Tools, Web Content Management tools and concepts, Banking systems and their integration
• Hands-on experience with Test Automation using Selenium, Cucumber, or similar
• Proficient within API REST/SOAP testing and experience using related tools, SoapUI, Postman, ReadyAPI, etc.
• Experience with CI/CD and related tools and techniques; Jenkins/Dockers/Kubernetes an asset

Professional Certification:

• CTFL, ISTQB, CSQA, CSTE good to have

WHAT\'S IN IT FOR YOU:

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don\xe2\x80\x99t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

• Tangerine employees participate in Scotiabank\xe2\x80\x99s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.