Job Description

The Quality Control Lead plays a critical role in ensuring the highest standards of cleaning and operational efficiency are maintained. This position involves managing and supporting contractors and employees, conducting quality inspections, providing training, and serving as the primary point of contact for quality control matters. As a key member of our team, you will oversee quality control across residential homes, apartment complexes, and commercial properties in Rothesay / Quispamsis NB, and surrounding areas.

Key Responsibilities

1. Quality Control & Inspections

Conduct final quality control checks to ensure all cleaning meets company standards. Re-clean areas that do not meet quality expectations. Communicate inspection results and provide constructive feedback to employees and contractors. Report quality concerns and corrective measures to management promptly.
2. Cleaning Duties

Perform cleaning assignments daily as part of your responsibilities. Perform daily cleaning assignments as the primary function of this role,

with the majority of time spent actively cleaning

as a main function of this role.
3. Contractor & Employee Management

Uphold company values and standards by managing and correcting contractor/employee performance and behavior. Act as the primary liaison between on-site teams, management, and administrative staff regarding quality control and on-site team management. Foster a culture of accountability, professionalism, and

Quality First

.
4. Communication & Coordination

Clearly convey quality expectations to contractors and employees. On occasion facilitate the exchange of keys, manage errands, and handle logistical support for operations. Maintain effective communication throughout the workday to ensure alignment between teams.
5. Training & Onboarding

Train new employees in cleaning procedures and quality standards. Provide ongoing support to employees and contractors to reinforce training and expectations.
Qualifications

Strong experience in the cleaning industry, particularly with move-out cleans and residential cleans. Background in quality control, assurance, and conducting quality audits/inspections. Proficiency in quality management systems and processes. Excellent problem-solving and analytical skills. Exceptional communication skills with the ability to lead with empathy and positivity. Comfortable driving between multiple locations daily.
Additional Requirements

Reliable Vehicle and a Valid Driver's License (essential for travel between assignments).
Typical Schedule

Monday-Friday: 9:00 AM - 5:00 PM Weekend shifts are occasionally available if seeking additional hours.
Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 18 - 40 per week

Additional pay:

Tips
Benefits:

Flexible schedule Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday Weekends as needed
Work Location: In person