Job Description

Status:

Temporary, Full-Time

Term:

Ends December 2028

Work Location:

Hybrid, Vancouver B.C. (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives ("BCCNM") is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.



As western Canada's largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM's commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

What we offer you

We are delighted to be recognized as one of BC's Top Employers. It is more than a badge of honor - it's a reflection of our people and the purpose that drives us every day. At BCCNM, we're creating a workplace where flexibility, equity, growth, and connection are not just values - they're part of how we work. Whether it's through hybrid work options, meaningful employee engagement, or our commitment to reconciliation, we're building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.



We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.



The expected starting base salary for this position is $108,078 - $113,482 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.



In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income after 1 year of employment. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you'll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you'll be doing

Reporting to the Director, Quality Assurance (Director, QA), the Manager, Quality Assurance Program (QAP) provides operational leadership and management of BCCNM's Quality Assurance program for registrants. The Manager, QAP provides work direction, guidance, mentorship and performance feedback to the QA team, manages complex operational scenarios, as well as provides oversight of contract QA Assessors, ensuring day-to-day activities align with program goals, organizational priorities and support ongoing quality improvement.



The Manager, QAP assesses, plans, develops, monitors and evaluates operational policies and procedures, and works with QA program and BCCNM staff to facilitate the implementation of QA program operational policies, procedures, business and system requirements.

Key responsibilities include:



In consultation with the Director, QA, formulates annual operational work plans for the QA program functions including, personal practice review, jurisprudence, multisource feedback, peer review, prescription review, currency and practice hours, and the controlled prescription program.

In consultation with the Director, QA and QA Consultants, assesses, plans, develops, monitors and evaluates QA program operational policies, procedures, business and system requirements.

In consultation with the Director, QA, recruits, hires, and implements required staffing complement of the QA program operations team. Provides training, establishes performance expectations, monitors performance, provides ongoing coaching and performance evaluation, and takes corrective action as appropriate.

In consultation with the Director, QA and in collaboration with program staff, provides oversight of contract QA assessors, including policies and procedures, facilitation of onboarding, off-boarding, contract management and performance feedback.

Collaborates with the QA program and other BCCNM staff to facilitate the implementation of QA program operational policies, procedures, business and system requirements.

Works with the QA program and BCCNM enabling teams to ensure organizational and program-level policies and accompanying business rules, and technology solutions are operationally feasible.

Provides subject matter expertise and leadership within BCCNM working groups, committees and cross-functional initiatives. Supports development and maintenance of strategic relationships with system partners including health authorities, government and employers.

In consultation with the Director, QA, leads initiatives related to QA program operations from start up through to completion. Ensures project parameters of scope, schedule, and quality are successfully delivered. Prepares appropriate reports, briefing notes and presentations.

Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC's health care system.

Your education & skills

Bachelor's degree in nursing, health administration, management or equivalent combination of education and work experience related to health regulation and/or administration. 5-7 years of experience in a customer service/service delivery environment and/or regulatory environment, and at least 3-5 years' experience in managerial role(s) demonstrating progressive leadership, preferably in health regulation. Proven experience providing supervision and clear direction to staff. Demonstrated ability to work both independently and as a manager; an individual with excellent interpersonal skills who readily participates, shares information and supports team decisions. Demonstrated ability to plan, implement and evaluate operational plans to support objectives, including connection to strategic initiatives. Experience with project management and demonstrated ability to achieve project deliverables in a timely manner. Demonstrated expertise in operational policy and process development, implementation and evaluation. Strong analytical, organization and multi-tasking capability, ability to prioritize competing demands and understand impact/trade offs associated with decisions; ability to remain objective and calm under pressure. Excellent oral and written communication skills and the ability to communicate with individuals at all levels of the organization. Politically astute and culturally sensitive. Ability to establish strong working relationships with a variety of system partners. Proven experience interpreting legislation, bylaws and application in day-to-day activities. Ability to make difficult decisions under pressure and from time to time with limited information. Strong working level knowledge using MS Office suite and virtual platforms. MS CRM Dynamics and MS SharePoint experience an asset. Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission's 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place's Calls for Justice (2019)) is an asset. Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.

How to Apply

If you are interested in this position, please apply online by 11:59pm on November 23, 2025. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To apply and see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.

Collection Notice

To apply to a job posting, you need to create an online account with BCCNM. To create an online account as well as apply for a job posting, you'll be asked to provide personal information.



The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting, evaluating, and selecting employees. The legal authority for collecting this information is under section 26 British Columbia's Freedom of Information and Protection of Privacy Act. If you have any questions about the Collection Notice, please contact privacy@bccnm.ca.

Please note

: BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.



In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.