Job Description

JOB INFORMATION

Requisition ID:

11341

Number of Vacancies:

1

Department:

Project Management Office (20000008) - Project Controls & Risk (30000217)

Salary Information:

$96,460.00 - $120,611.40

Pay Scale Group:

09SA (CAN/S/J/09SA)

Employment Type:

Regular

Weekly Hours:

35,

Off Days:

Saturday/Sunday

Shift:

Day

Posted On:

May 20, 2025

Last Day to Apply:

June 2, 2025

Reports to:

QA and MP Doc. Control Manager



The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.



The full Plan can be viewed on ttc.ca.

Career Opportunity

----------------------



A great opportunity in the Project Management Office (PMO).

What You Will Do

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Reporting to the Manager - QA & DC, the QA Officer provides planned, systematic oversight and audits to support the development, implementation and compliance monitoring of ECE's Quality Assurance Program, to ensure projects are delivered safely in a timely, cost effective manner, with the required level of quality.


This includes providing audits and monitoring as required of internal ECE processes, as well as processes of external designers and contractors, including their quality programs for work with the TTC. The QA Officer examines both documented and non-documented processes through desktop documentation review and personnel interviews for compliance, consistency, efficiency, effectiveness, and process gaps, making recommendations for continuous process improvement.


You will be Supporting the development, implementation and maintenance of QA documentation, tools and resources needed for the Quality Management Program and quality improvement and which are integrated and consistent with ECE's procedures, PMO governing documents and corporate standards; supporting the development and implementation of QA objectives and reporting periodically on objectives against defined performance indicators; leading internal QA audits of processes to assess process compliance, and identify process gaps and areas of improvement to increase efficiency, effectiveness, and quality.


You will be conducting external QA audits on design consultants and contractors to verify conformance to the contractual requirements; observing and interviewing process stakeholders, analyzing processes, providing qualitative/ quantitative assessment, and using quality tools, techniques, and technologies, as part of audit process; participating in the corrective action process, and following up on Audit Corrective Action Requests and preparing reports and recommendations, and presenting the same, including non-conformance reports.


You will also be working closely with various personnel, including Project Management, Construction Management, PMO functional managers and ECE Management; supporting the PMO by adhering to integrated processes, procedures, tools and systems to enable successful project execution and program delivery; providing guidance and support in the development of quality requirements for RFP/RFQ documents for design and construction contracts;


You will be providing guidance and support to Construction and Major Projects departments through reviewing and making recommendations on external quality submittals, including Design Quality Management Plans, Contractor's Quality Plans and Inspection and Testing Plans; training and educating construction staff on the quality oversight and monitoring process in the field, to ensure Contractor's compliance with contractual requirements; creating and maintaining quality submittals/audit logs, meeting minutes and monthly QA reports and participating in lessons learned workshops and continuous improvement initiatives.


In addition to the above, you will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies and perform other related duties as assigned.

What Skills Do You Bring?

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Apply the principles and practices of quality assurance
Communicate in a variety of mediums
Apply analytical skills
Manage projects
Demonstrate specialized expertise and knowledge in the assigned field

What Qualifications Do You Bring?

-------------------------------------


Completion of a post-secondary college diploma or university degree in a related discipline (e.g. engineering, business), plus several years of directly related experience in quality function in a project management, project controls, engineering, or construction environment; or a combination of education, training and experience deemed to be equivalent. Experience in leading internal and external quality audits for process and contract compliance, and business improvement Experience and knowledge in quality management and continuous improvement Experience in implementation and management of quality management programs for complex infrastructure projects, including quality oversight of designer's and/or contractor's performance Experience and knowledge with project controls and project management, including relevant standards, processes, procedures and tools; preferably in an engineering or construction environment Knowledge of engineering and/or construction practices and standards Well-developed research, investigative, and analytical skills; ability to problem solve using critical thinking Sound judgement and ability to recommend process improvements and solutions to solve complex issues Strong client management, relationship building, communication (written and verbal), presentation and conflict resolution skills to collaborate at all levels, working with team members, senior management, and process owners Strong planning, organizational, and multi-tasking skills; high attention to detail and accuracy Proficiency in software applications relevant to the work and area of responsibility (e.g. Microsoft Word, Excel, PowerPoint, Visio and SharePoint) Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees. Must have or acquire knowledge of TTC/ECE Group/Department/Section policies, procedures, practices, and standards applicable to the work performed Must successfully complete relevant TTC safety training, including SRB training. Formal training as a Quality Management Systems Lead Auditor is considered an asset. Familiarity with ISO9001 and Six Sigma is considered an asset.

What We Offer

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Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities. One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan. A comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

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The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.