Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a QA Defect Coordinator (Life Insurance) to join our team! This is a fully remote position and can be based anywhere in Canada.


Job Responsibilities Include:

• Assist the defect Manager in managing defects across POD and timely defect closures within SLA requirements.
• Prepares for and works with project managers across projects & PODs to ensure that defect management best practices are set and followed.
• Assists in preparation for various matrix and Data for Management Reviews weekly.
• Involvement in quality Improvements Log, reviewing quality health across projects.
• Initiate defect triage meetings where required and lead it from the front.
• Works with cross functional groups to identify root causes and bring this data for analysis to determine the corrective actions.
• Interacts with customers and represents Quality in any customer-related audits as necessary. Coordinates and ensures that customer-related requirements are addressed and maintained.
• Manages the UAT defects and help log that in ALM on behalf of UAT users.
• May be required to perform quality testing with QA personnel at times.
• Be responsible for identifying aging and Critical bugs and communicating their business impact to facilitate decision-making by Project Management.

Basic Qualifications:

• Degree with at least 7 years of relevant experience in a QA role, specifically as defect co-ordinator in an established organization.
• Must be well versed with ALM and JIRA for all its end-to-end test management and defect management.
• Good knowledge of excel Pivot, Graph, Formulas, Charts is expected.
• Thorough knowledge of defect management and Test methodologies.
• Experience within the Insurance industry is an advantage.
• Excellent communication skills, both verbal and written
• Ability to multi-task various projects at the same time and remain poised and calm under pressure.
• Effectively communicate issues with stakeholders and propose solutions.
• Strong logical thinking, willing to explore, taking the ownership, great team player.

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About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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