Job Description

What we do and are proud of

At Brentwood Bay Resort, we believe unforgettable guest experiences start with an exceptional team. Our oceanfront setting, award-winning dining, and relaxing spa set the stage -- but it's our people who make the real difference.

We're proud to have been recognized multiple times as Outstanding Workplace of the Year, thanks to a team that values creativity, excellence, and genuine hospitality. Here, you'll find a workplace where you can refine your skills, grow your career, and be part of a supportive group that takes pride in what we do -- while still having fun along the way.

What this role matters

As Pub Supervisor, you set the tone on the floor each day by driving service, supporting the team, and making sure everything runs smoothly. You lead by example, stay close to the action, and ensure every guest interaction reflects the quality and warmth of the resort. You are also a key connection between service, culinary, and leadership. You keep communication clear, solve problems before they escalate, and make sure the team feels confident and supported during every shift.

What you'll do

Oversee daily operations in the Pub, leading service delivery and maintaining a strong, visible presence on the floor to support staff and ensure exceptional guest experiences Manage shift flow, labour coverage, and adapt to business needs in real time Ensure flawless execution of group dining and events, with clear communication of BEOs Work closely with the kitchen on timing, allergies, and special requests Address operational challenges quickly, from staffing to equipment needs Monitor guest interactions and handle feedback and recovery directly Provide real-time coaching and training to support consistency and team growth Lead energizing pre-shift meetings that align and motivate the team Stay current with POS systems, menu updates, and reporting tasks

What you'll bring

Minimum 1 year of supervisory experience in a high-volume restaurant or hospitality setting A calm, confident presence with strong interpersonal and leadership skills A polished, guest-focused approach with an eye for detail and anticipation of guest needs Solid knowledge of POS systems, event flow, and BC hospitality regulations Proven ability to multitask, stay composed, and make smart decisions under pressure Clear communication, adaptability, and a spirit of hospitality Serving It Right certification Flexibility to work evenings, weekends, and holidays

What's in it for you

Competitive wage of $21-$23 per hour plus tips Extended health and dental benefits after three months Enjoy a range of employee perks, including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, savings on spa retail products, and free paddle sports rentals
At Brentwood Bay Resort, we believe diverse experiences can lead to success. Even if you don't meet every requirement, we encourage you to apply if you feel this role is the right fit.

Job Types: Full-time, Part-time, Permanent

Pay: $21.00-$23.00 per hour

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Vision care
Work Location: In person